Penguin Encounter

What will I see, and how long is the program?

The Penguin Encounter lasts approximately 30 minutes. You will go behind the scenes and enjoy an up close and personal encounter with an African penguin. Learn about penguin biology, how we care for these beautiful birds as well as research and conservation initiatives done on their behalf.

What do we get to do with the penguins?

You get to play with a penguin! Participants in the Penguin Encounter get an exclusive and up close meeting with one of our resident African Penguins. The level of interaction between the penguins and the program participants is variable and dependent upon the behavior of the individual animals, the conduct of the guests in the program, and the discretion of the animal trainer working with the penguin during the program. Our goal is to provide an engaging, interactive encounter experience for not only the guests participating, but for the penguins as well.

What times are the Penguin Encounters held?

Daily* at 11:15 a.m., 2:30 p.m. and 3:45 p.m.

*times are subject to change

What should I bring with me?

A photo I.D. Closed toe shoes are recommended, but not required. The area where you'll have your personal penguin experience is kept cool and guests should consider wearing attire that will keep them comfortable in an air conditioned space. Guests may not bring personal cameras to the penguin encounter program and will be required to set their loose belongings and phones in a designated area prior to the encounter.

Note: for the safety of the animals, guests participating in the animal interaction may be required to remove jewelry and sunglasses prior to entering the animal spaces (prescription lenses worn for vision correction is an exception to this guideline).

 

What is the cost of the program?

$59.95 (plus tax) per person in addition to General Admission; 10% off for Annual Pass Members. Price includes a souvenir photo (cell phones and cameras are not allowed in the encounter area). PRICE DOES NOT INCLUDE General Admission access to the Aquarium.

Do I need to make a reservation?

Reservations are not required. However, we strongly encourage purchasing in advance to guarantee your experience as spaces are limited. Space is currently capped at ten participants per scheduled program.

How do I make a reservation?

Online, visit http://www.georgiaaquarium.org/experience/explore/programs-activities/animal-encounters/penguin-encounter. You can also make a reservation by calling Georgia Aquarium Call Center at 404.581.4000. After you have purchased your reservation, you will receive a confirmation email that will include instructions how to supply additional information and submit the waivers required to participate in the program. All participants must have the program liability waiver and animal interactive program guidelines signed and dated prior to participating in the program. Guests under the age of 18 must have the program liability waiver and animal interactive program guidelines signed and dated by their parent or court appointed legal guardian.

What are the age requirements?

Minimum age is 7 years. All guests ages 15 and under must be accompanied by a participating adult. There is a maximum of 3 children per participating adult. Guests under the age of 18 must have the program liability waiver and animal interactive program guidelines signed and dated by their parent or court appointed legal guardian.

How many participants can participate in a single program?

There can be 10 participants per scheduled program.

How do I get to the Aquarium?

For directions to the Aquarium and information on parking, please refer to the Hours, Directions & Parking section of our website!

Where do I go when I arrive?

Please go to the Animal Interactions desk, located next to the Ocean Voyager Built by The Home Depot gallery, to check in at least 15 minutes prior to your Penguin Encounter.

What happens if I am late or cannot make it?

Cancellation and Date Change Policy: The program fee is non-refundable; however the program will be rescheduled whenever possible based upon program availability. The Aquarium will reschedule your encounter free of charge if the change is made at least 14 days in advance of the original date of visit. If the change is made less than 14 days prior to the original date of your visit, a $20 change fee per ticket will be charged. No changes can be made less than 48 hours prior to the date of your original visit, and the guest will be charged the full program cost. Cancellations and no-shows will not be refunded or rescheduled. To change your reservation, please contact the Georgia Aquarium Call Center at 404.581.4000.

Please go to the Animal Interactions desk, located next to the Ocean Voyager Built by The Home Depot gallery, to check in at least 15 minutes prior to your Penguin Encounter.

Guests arriving late will not be permitted to participate in the program and will not be refunded or rescheduled. We encourage guests to arrive at the Aquarium with plenty of time to park, enter, and check into the program. Please plan accordingly.

Are guests welcome to watch? Do they have to buy a ticket?

The entire Penguin Encounter Program, including the animal experience, occurs behind the scenes and may not be viewable by the public. Only participants in the program will be taken to the interactive areas.

Are you able to participate in a Penguin Encounter with special needs?

Georgia Aquarium makes every effort to accommodate guests with special needs. Please be aware that to participate in this program, guests must be able to navigate the animal habitat spaces with minimal assistance, and must be able to understand and take direction in English from staff members. To ensure the best experience, please contact the Call Center at 404.581.4000 to make a reservation, and be sure to let the reservists know you have special needs. Someone from the program will contact you prior to your visit to review your options. Should you have special needs but not provide notice, it may not be possible to accommodate your program and you may be required to reschedule your experience.