Frequently Asked Questions
How do I take advantage of my member ticket benefits?
Visit our members page for your discounted member tickets to various Aquarium activities including behind-the-scenes tours.
I bought an Annual Pass as a gift. How can the gift recipient make their own reservations?
Follow the steps below to transfer an Annual Pass to another account. You will need the email address of the person you are transferring the passes to.
- Access the Member Login page by clicking here.
- Can’t login? Please contact us at membership@georgiaaquarium.org
- Enter your login and password.
- Once you are logged in you will see a list of all passes purchased through this website account.
- Enter the name and the email address for the new account holder.
- Check the boxes of the passes that need to be moved into the new account.
- Click the Transfer Annual Passes button to complete the process.
- Your gift recipient’s new account will be immediately activated.
Your gift recipient can now make annual pass reservations online. They will need to follow these steps:
- Visit the Georgia Aquarium login page by clicking here.
- Can’t login? Please contact us at membership@georgiaaquarium.org
- Scroll to the bottom of the login page and enter your email address to request your password. Your email address is your account login.
- The website will immediately send you an email that shows your Georgia Aquarium login and password.
- You can now use this information to login to your account, to review account details or to purchase guest tickets.
Should you have any difficulties, please contact our visitor services team at 404.581.4000 or email membership@georgiaaquarium.org
I received an Annual Pass as a gift. How can I make reservations?
Welcome to our Georgia Aquarium family of members. If you received an Annual Pass as a gift and the gift giver purchased the passes through the Georgia Aquarium website, you can make your own reservations online. Please follow the instructions below to have the gift giver transfer your pass to a new website account. Make sure you provide the gift giver with your email address.
The gift giver needs to do the following:
- Access the Member Login page by clicking here.
- Enter their login and password.
- Once they are logged in they will see a list of all passes purchased through this website account.
- They should enter your name and email address as the new account holder.
- By clicking the appropriate boxes next to the names on the list they can move your passes into the new account.
- To complete the process, click Transfer Annual Passes.
- The new account will be immediately activated.
Once this process is complete, you can make Annual Pass reservations online by following these steps:
- Visit the Georgia Aquarium login page by clicking here.
- Scroll to the bottom of the login page and enter your email address to request your password. Your email address is your account login.
- The website will immediately send you an email that shows your Georgia Aquarium login and password.
- You can now use this information to login to your account, to review account details or make Annual Pass reservations.
- Should you have any difficulties, please contact our visitor services team at 404.581.4000 or email Visitor Services.
How do I take advantage of purchasing discounted tickets online for my guests?
To purchase discounted tickets online, please select your ticket type by clicking here. Your discount as an Annual Imagination Pass Member will be applied at check-out.
Is my Annual Pass tax deductible?
Because you receive benefits for your donation, it is not tax deductible. Please contact your tax advisor for details.
How do I stay informed about Georgia Aquarium?
Sign up for our e-newsletter by creating an account on the Georgia Aquarium website, or simply
click here.
Are there other ways to stay involved with the Georgia Aquarium?
Click here to learn more about supporting our mission to be the world’s most engaging aquarium experience by volunteering.
What is the procedure for getting my Annual Pass card?
Annual Pass holders will pick up their actual card on their first visit to the Aquarium. Please bring your Annual Pass purchase receipt/order number to give to the cashier when you arrive. If you reserved a timed ticket online to visit the Aquarium, bring the receipt, which has a barcode on it. If you reserved a timed ticket through the Call Center, you will need your order number for entry. If you have any additional questions, please contact us at 404.581.4444.
I’m having difficulty printing my electronic ticket.
If you bring your order number or your order confirmation with a photo ID, we can access your order in our ticketing system to issue your permanent annual pass. Please reserve a time for your visit for the most expedited entry.
How do I reserve a date and time to visit the Aquarium?
Click here to choose the date and time you would like to visit. You may be required to enter your user ID and password that you created when you first purchased your passes. Annual Pass holders are not required to make a reservation. However, we recommend making reservations for weekends, holidays and school breaks and purchasing tickets for your guests in advance.
I have a child under the age of three. Do they need an Annual Pass or a reservation?
Children under the age of three do not require an Annual Pass or a reservation to enter the Aquarium. They’re welcome to enter with their ticket-holding adult.
My reservation is for 10 a.m. The next slot is at 11 a.m. Can I only stay for one hour?
The time on your ticket only dictates when you may enter the Aquarium. Once you’ve entered the Aquarium, you can stay until the Aquarium closes. We use a timed ticket entry system to control the flow of visitors and to ensure that you have a pleasant visit.
I need to make a change to my Annual Pass order.
Send us an email with your request to Visitor Services. Please include your full name, order number, reason for change and a phone number where we can contact you during business hours.
I’m having problems with the website.
Please call our Visitor Services team at 404.581.4444.
Can I buy a Guest Pass to share among my friends and family?
Yes, if you are an Annual Pass Member, you can purchase a Guest Pass that can be used for admission when you bring friends and family. Now you can bring a different friend or family member with you each time you visit! Guest passes allow you to bring one guest per pass each visit. All Annual Passes and Guest Passes are issued for a specific person and are non-transferable. Annual Pass holders may also use their member discount to purchase tickets for friends and family.
Do you offer a family pass?
All of our passes are for individuals. You can purchase the arrangement of passes that best suits your family.
If I purchase passes as a gift, how do the recipients make reservations?
They can call our Visitor Services team at 404.581.4444 and provide their order number or their name to make a reservation. Additionally, Annual Pass holders are not required to make a reservation.
What do I do if I don't receive an email attachment with a barcode?
You can bring your order number to the ticket window along with a photo ID and have a new ticket issued. Also, be sure to check your spam or junk folder to see if was automatically sorted.
Can I just get inside with my Annual Pass?
Annual Pass members can enter the Aquarium with their guests without a reservation using the Member’s Lane during normal operating hours. Guests of members will need to purchase a timed ticket for admission. Guest tickets may be purchased at the main entrance. We recommend purchasing your guest tickets in advance for weekends, holidays and school breaks.
I need a refund on a ticket or Annual Pass.
There are no refunds for purchased tickets or Annual Passes. Date changes can be made 24 hours PRIOR to the date of the reservation for a minimal processing fee per ticket. Date changes are not allowed after the date of the ticket.
Can I buy a blank pass for my friends and family?
All Annual Passes need to be issued to a specific person. Upon their first visit, passes will be issued with a picture ID and will be valid for that individual only. Individual tickets for friends and family are available to purchase online or by calling Visitor Services at 404.581.4444. If you have an Annual Pass, you can purchase a Guest Pass and bring a different friend or family member with you each time you visit.
How many guests are allowed on my Annual Pass?
Although some zoos and aquariums have family passes, our passes are valid for a single individual. Each pass features a photo of the member. No one else can enter on your pass. If you have an Annual Pass, you can purchase a Guest Pass and bring a different friend or family member with you each time you visit.
Do Annual Pass holders receive free parking?
Annual pass holders do not receive free parking, but they do receive a 20% discount by logging into their online account and pre-purchasing parking or by showing their membership card at our Member Services desk.
Connect with Georgia Aquarium around the web