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Visitor Information
General Information
Where is the Georgia Aquarium?
The Georgia Aquarium is located at 225 Baker Street, across the street from the north end of Centennial Olympic Park.
What are your operating hours?
Sunday - Friday 10 a.m. to 5 p.m. and Saturday 9 a.m. to 6 p.m. Please click here to view our extended and holiday hours. The last entry is permitted one hour before closing.
Where can I park?
The official Georgia Aquarium parking deck has entrances located on Luckie Street and Ivan Allen Jr. Boulevard.
Can I buy tickets in advance?
Yes. Since we have timed ticketing, we recommend buying them in advance. This can be done on the website or by calling the Call Center at 404.581.4000.
Can I buy tickets online?
Yes. Please click here for more information about our tickets.
Is there a security check before you get into the Aquarium?
Yes. There are no guns, knives, matches, lighters, fishing poles, outside food, beverage or gum allowed inside the Aquarium.
What MARTA route comes to the Aquarium?
The closest MARTA train stations are CNN/Georgia World Congress Center and Peachtree Center.
Do you offer refunds?
There are no refunds for purchased tickets. Date changes can be made 24 hours PRIOR to the date of the reservation for a minimal processing fee per ticket. Date changes are not allowed after the date of the ticket.
What does my general admission ticket include?
Georgia Aquarium general admission tickets include admission to the 4D Theater and AT&T Dolphin Tales show, as well as any special exhibits when available. Advance reservations are recommended to ensure your entry to both shows.
How long does it take to see the entire Aquarium?
It is estimated that it takes between 2-4 hours depending on your group.
What can I bring into the Aquarium?
There is no outside food, beverage or gum permitted inside the Aquarium. Also, guns, knives, lighters and matches are not permitted inside. Pets are not allowed. Only guide dogs for the blind, service dogs for people with disabilities and working dogs in training are permitted inside the Aquarium.
Do you have lockers or coat check?
At the Information Desk, you may check personal belongings for $2 per item. We do not have lockers for rent at this time.
May I bring a stroller into the Aquarium?
Yes. We recommend smaller strollers to navigate crowded areas more easily. However, strollers are not permitted in the 4D Theater. Complimentary stroller parking is available at our Information Desk/Coat Check, and additional stroller corrals are available outside the galleries.
Can I rent a stroller?
We do not have strollers to rent at this time.
Can I rent a wheelchair?
There are complimentary wheelchairs available on a first-come first-serve basis. We can not accept wheelchair reservations at this time. Please note that we have handicapped parking available.
What do I do if I can’t find my receipt or didn’t get a receipt?
If you ordered online, you can sign into your account at anytime using your email and password to view your information. Click on ‘My Account’ once you have signed in. Next, select any order number to see the details of that order and print it out if necessary to use as a receipt. If you do not see your order or reservation, please check ‘My Cart’ as your items may still be in there.
I need to make an adjustment to my tickets/Annual Passes/reservation time.
We are currently working to update the functionality of our website to allow for this feature. In the meantime, please contact our call center at 404.581.4444 between the hours of 9 a.m. to 5 p.m. to make adjustments to your order. If you are having a difficult time reaching our call center due to our high call volume, email Visitor Services with the specifics of your order, including confirmation number, your name and the changes you would like to make. We will make the adjustment as soon as possible and will contact you once the order has been changed.
I need to cancel my reservation and/or make another one.
If you are an Annual Pass holder and bought your Annual Pass online, please login and make another reservation. We ask that you email us at Visitor Services with the details of your canceled reservation. If you bought your Annual Pass over the phone or at the Georgia Aquarium, you will need to call the call center at 404.581.4444 to make a reservation. We are currently in the process of updating our system so that members that purchased their annual passes over the phone or at the Aquarium can go online to make changes. Please check our website for updates. Please note that reservations are not required for Annual Pass Members.
Is there a family discount (family pass), military discount, student discount and/or any daily ticket discount?
We offer a military discount of 20% off one general admission ticket to active military personnel. This discount is applicable to all branches of the military. To receive this discount, you must purchase your tickets at the Aquarium and present a valid military ID or at the ITT/MWR office at your local base.
What constitutes a group, and what is the cost of group admission tickets?
A group consists of 25 people or more visiting the Aquarium on the same day at the same time.
If you have an organized group of 25 or more and are visiting at the same time on the same day, you are eligible for our group rate. All group reservations must be made in advance and require pre-payment. Click here to view our group rates. To make a group reservation, please contact the Call Center at 404.581.4444 or our group sales office at 404.581.4121.
How do I get my daily tickets? Can I pick my tickets up early?
If you bought your tickets online, you will receive your tickets via email to print and bring with you. If you purchased your tickets by calling and have a confirmation number either by email or phone, you can bring that to the ticket window at any time ticket booths are open to get your tickets issued.
Can I reset my password for my online account?
You may change your password at anytime once you’ve signed into your account. If you forget your password, go to the bottom of the account sign in page, and you can have your password emailed to you.
Can I change the email address on my account?
At this time, if you need to change your email address for confirmation, you must call or email Visitor Services to have it changed.
Why does the Georgia Aquarium charge a processing fee?
Georgia Aquarium is a not-for-profit educational institution that is supported by admission fees and contributions. The Aquarium charges a nominal processing fee to help offset the expenses of maintaining our website and call center.
Do you have a video or DVD of the Aquarium?
Atlanta’s WXIA has produced two documentaries, “Window to WOW” and “Two+Two=WOW,” in partnership with the Georgia Aquarium. They are available for purchase in the Georgia Aquarium gift shops.
What is the schedule for public feedings?
There is no published schedule at this time. During your visit at the Aquarium, feeding times for that day are posted near exhibits where animals are fed on display.
Is there a place to eat within the Aquarium?
Yes. The Café Aquaria food court offers a wide variety of choices for the entire family. For menus and detailed descriptions, please visit the Café Aquaria section of the Georgia Aquarium website by clicking here.
What type of accessibility does the Georgia Aquarium provide ?
The Georgia Aquarium is committed to providing engaging and interactive experiences for everyone, no matter their ability, so they will have a full aquarium experience. Click here for more information on the Aquarium's accessibility.
May I have a guided tour?
We offer Behind the Scenes Tours. These tours can be booked in advance on the phone, during the online check-out process or at the Aquarium.
How do I sign up for a Behind the Scenes Tour?
Behind the Scenes Tours can be booked in advance over the phone at 404.581.4000, during the online check-out process or at the Aquarium.
Do you have foreign language maps?
Yes. There are Spanish language maps available at the Information Desk.
Who is “Deepo?”
“Deepo” is a garibaldi damselfish that serves as the Georgia Aquarium mascot.
May I take pictures?
Yes. Some animals at the Aquarium, however, are very sensitive to the lighting conditions in their environment. Some exhibits will be marked with a no flash photography sign. We ask that you refrain from using a flash when photographing those animals. You are welcome to take photographs and video for your personal use. Please contact Public Relations for written permission to take commercial photography.
Where may I smoke?
For the safety of our guests as well as the animals, the Georgia Aquarium is a tobacco-free facility. There is no smoking allowed anywhere on the site.
Can I subscribe to the newsletter?
You can sign up for an e-newsletter by clicking here. You may choose to have the e-newsletter sent to the email address you provide. Creating an account does not mean you must purchase tickets. It does, however, make purchasing tickets in the future easier by recalling your information from our secure server.
Are there any upcoming events?
Please click here to view information on upcoming events.
Can I have a special event here?
Yes. There are several ideal environments for groups of 50 to 5,000+ guests. If you are interested in learning more about our private event space options, please visit the Book Your Event section of our website.
Can I have a birthday party here?
Yes. You can learn more about birthday parties and kids' parties and how to host your next party at the Georgia Aquarium here.
Do you have an overnight program available?
Yes. The Georgia Aquarium offers overnight programs for adults, families and organized youth groups. Please click here for more information.
Can I bring a school group here?
Yes. We offer several exciting educational experiences that are aligned with the Georgia Performance Standards and offer a unique look at the Georgia Aquarium. Teachers interested in bringing their students to the Georgia Aquarium should visit our Education page by clicking here.
Is there a store to purchase gifts?
Yes. There are two gift shops within the Aquarium. You can also buy Georgia Aquarium merchandise and souvenirs through our online store.
Do you have first aid?
Yes. Piedmont Hospital provides staffing for a full first-aid station, located behind the Information Desk near the Aquarium entrance.
Is there a private location where I can change/nurse my baby?
If you would like a private location within the Aquarium, you can change/nurse your baby in either the first-aid station or in the restrooms. There is a full baby changing area located in the ladies restroom in Café Aquaria. The Aquarium is in the process of constructing more family restrooms for nursing mothers who want their privacy.
I’ve lost my child/family member. How do I find them?
Go to the Information Desk at the front of the Aquarium. All lost children, family members and friends are brought to the Information Desk. A staff member will contact Security to assist with the search.
I've lost an item. Does the Aquarium have a Lost and Found?
If you lose an item during your visit, please inquire at the Information Desk before you leave. If you discover you've left something behind, call 404.581.4204 between the hours of 10 a.m. - 5 p.m. to see if it has been turned in. After hours, please call 404.581.4242.
How many galleries are in the Aquarium?
There are six exhibit galleries within the Aquarium, a 4D Theater and the AT&T Dolphin Tales Theater.
How many employees does the Aquarium have? How many volunteers?
There are about 200 full-time employees, numerous part-time employees and more than 2,000 volunteers.
Where can I go to see if there are any jobs available?
All employment opportunities at Georgia Aquarium are listed on our website. Click here to check for available employment openings, and click here to learn more about our volunteer opportunities.
How can I become a volunteer?
For more information on becoming a volunteer, visit the Volunteer section of our website.
Are you a member of AZA (Association of Zoos and Aquariums)?
Yes, Georgia Aquarium is an accredited member of AZA.
What do you feed the fish? How often are they fed?
The animals at the Georgia Aquarium are fed a diet similar to what they would eat in their natural environment. While the animals are fed regularly according to their eating habits, there is no set feeding schedule.
How do you acquire your species?
Some of the fish are purchased, some are caught, some are acquired through trades with other aquariums and some are born right here at the Georgia Aquarium.
How big is the Aquarium?
Aquarium size can be measured two ways. If you measure the facility by square footage, the Georgia Aquarium is 550,000 square feet. If you measure by the amount of water in all of the exhibits, the Georgia Aquarium contains just more than eight million gallons of fresh and salt water. Whether you measure it by square footage or total gallons, the Georgia Aquarium is the largest aquarium in the world.
Do you have a list of recommended readings?
For information about the animals found at the Georgia Aquarium, please see the Animal Guide on our website.
Who designed the exhibits?
Peckham Guyton Albers & Viets Inc. (PGAV) of St. Louis, MO. PGAV is a design firm specializing in architecture, exhibit design, interior design, landscape architecture, industrial design and graphics.
How long did it take to build the Aquarium?
It took approximately 2 ½ years to build the Aquarium.
What are the 4R’s?
The 4R Program is designed to make a positive impact on aquatic life around the world. The Rs stand for rehabilitation, responsibility, rescue and research.
Rehabilitation: Our animal health facilities will be used to rehabilitate injured aquatic animals. Our world-class animal health professionals will play an active role in animal assessment, medical treatment and rehabilitation.
Responsibility: Georgia Aquarium strives to be a global steward, representing responsible choices which we exercise through recycling and conservation efforts.
Rescue: Through our rescue program, Georgia Aquarium will work with other organizations near the coasts to save injured or endangered animals from the wild or from captive environments. With decades of combined experience, our veterinary services and husbandry staff will provide vital care and a safe environment where each unique creature can thrive.
Research: From ocean exploration to aquaculture, from infectious diseases to marine ecology, the Georgia Aquarium is deeply involved in furthering scientific knowledge of aquatic life. Working in state-of-the-art research facilities, our team collaborates with researchers around the world to study, analyze and make discoveries. The goal is to increase our understanding of aquatic ecosystems and conserve aquatic biodiversity.
How can I make a contribution/donation to the Aquarium?
You can help the Georgia Aquarium achieve one of our major goals, to be a leading facility for aquatic animal conservation and research, by participating in our 4R program. Donations from friends like you give us the ability to lead the way in Rehabilitation, Relocation, Rescue and Research. There are a variety of donation recognition levels that begin at $50 and contain various benefits. The majority of your gift is tax-deductible.
If you would like to make a donation, or for more information, please visit our Support Us page.
Total Ticket FAQs
Why did Georgia Aquarium change its ticketing system?
Georgia Aquarium is a community asset, and with the economy still struggling, it is important that we be able to offer more value and an even better guest experience to our visitors. As a result we created a new all-inclusive ticket packed with value, the Total Ticket, providing a variety of world-class experiences for visitors at one low price.
What does my Total Ticket include?
The Total Ticket provides general admission to all six permanent galleries of the Aquarium, the Aquarium's new AT&T Dolphin Tales show, Deepo's Undersea 3D Wondershow and access to another gallery which periodically features special exhibits. In 2012, Georgia Aquarium will host the special exhibit "Frogs - A Chorus of Colors," which opens January 12, 2012. Guests can still purchase Georgia Aquarium's "Premium Programs" including animal interactions, behind-the-scenes tours, sleepovers and more for a nominal fee, based on availability. Parking is not included.
With the new Total Ticket, how do I reserve my AT&T Dolphin Tales and Deepo's Undersea 3D Wondershow?
Guests must select their show times, based on availability at their point of purchase, either online or at the ticket windows. Purchasing tickets online in advance is still the best option, since it guarantees the guest has a seat for the shows (if available at the time of purchase), prior to arrival at the Aquarium. Entry to all shows is based on availability and is first-come, first-serve.
How can I find out what the ticket price is for the date of my visit?
Guests are encouraged to check out our Total Ticket calendar online at www.georgiaaquarium.org under the "Plan Your Visit" section which details peak and off-peak price points. Guests will also be given pricing at their point of sale, both online or at ticket windows, based on the date of visit and dolphin show availability.
Why are there different prices?
With the introduction of the Total Ticket, Georgia Aquarium is offering peak and off-peak ticket prices for Aquarium admission. During "off-peak," traditionally less-busy periods, as an incentive to visit when lines are shorter and access to seats in shows and activities are more available, guests will be offered the Total Ticket at off-peak pricing, which is $5 less than during peak periods.
If I do not wish to see the shows or visit the traveling exhibition, can I have an additional discount?
For the convenience of all guests and Aquarium staff, the Total Ticket is priced at the best value for an all-inclusive Aquarium experience and cannot be modified while show times are still available. If there are no more dolphin show seats available on the day of the guest's visit, or the guest arrives after the final dolphin show of the day, only then will an additional discount be extended to the guest.
I purchased a Combo Ticket giving access to Georgia Aquarium and another attraction. Is my Combo Ticket also a Total Ticket to Georgia Aquarium?
Yes, all Combo Tickets with other attractions partners such as World of Coca-Cola, Zoo Atlanta or Inside CNN Center include the Georgia Aquarium Total Ticket, offering general admission to all six permanent galleries, the AT&T Dolphin Tales show, Deepo's Undersea 3D Wondershow and access to all traveling exhibitions. When guests purchase Combo Tickets, admission to Aquarium shows and exhibitions will be redeemable through vouchers validated on site. Entry to shows is always based on availability.
What if AT&T Dolphin Tales and/or Deepo's Undersea 3D Wondershow are at capacity?
While there are no guarantees, we strongly encourage all guests to book these experiences in advance online at www.georgiaaquarium.org, which will offer a greater likelihood that the show time of your choice will be available. If there are no more dolphin show seats available for the day of the guest visit, or the guest arrives after the final dolphin show of the day, an additional discount will only then be extended to the guest.
What happens if I come after show times for Dolphin Tales and/or 4D Theater?
We hope that every guest has the opportunity to see our shows and experience our world-class exhibitions; therefore we strongly encourage our guests to maximize their visit by arriving early and booking in advance. If there are no more dolphin show seats available for the day of the guest visit, or the guest arrives after the final dolphin show of the day, an additional discount will be extended to the guest.
Do Premium Programs, including Aquarium sleepovers and animal interactions, include the Total Ticket?
Premium Programs, except behind-the-scenes tours, include general admission to all six permanent galleries of Georgia Aquarium, the AT&T Dolphin Tales show, Deepo's Undersea 3D Wondershow and access to all traveling exhibitions.
Are the benefits of the Total Ticket also extended to Annual Imagination Pass holders?
Yes, Annual Imagination Pass Holders will have access to the AT&T Dolphin Tales show, Deepo's Undersea 3D Wondershow and access to all traveling exhibitions (one ticket for shows, per member, per visit).
What is the cost for children for shows and exhibits?
Children under the age of three receive a free Total Ticket, with access to all exhibitions and shows (while seated on an adult's lap). Children ages 3-12 receive a child's rate for the Total Ticket.
Now that I can do more things at the Aquarium with the Total Ticket, how long should I plan my visit to take advantage of all of the offerings?
Depending on your time of arrival and based on the size of your group, we suggest guests schedule at least three hours to maximize the full Aquarium experience.
I'm planning on taking advantage of the free admission on my birthday since I'm a Georgia resident. Does the Total Ticket also apply to this program?
Yes, guests who are Georgia residents who visit on their birthdays qualify for free admission and will receive a complimentary Total Ticket. These guests must verify their date of birth and residency in Georgia with an acceptable form of I.D. or state-issued document(s).
Group Sales FAQs
What constitutes a group, and what is the cost of group admission tickets?
A group consists of 25 people or more visiting the Aquarium on the same day at the same time. If you have an organized group of 25 or more and are visiting at the same time on the same day, you are eligible for our group rate. Click here to view our group rates. All group reservations must be made in advance and require pre-payment. To make a group reservation, please contact the Call Center at 404.581.4444 or our group sales office at 404.581.4121.
Can I bring a school group here?
Yes. We offer several exciting educational experiences that are aligned with the Georgia Performance Standards and offer a unique look at the Georgia Aquarium. Teachers interested in bringing their students to the Georgia Aquarium should visit our Education page by clicking here.
Is there bus parking at the Georgia Aquarium?
The Georgia World Congress Center’s Marshalling Yard offers an all-day rate, based upon availability. The Georgia World Congress Center’s Marshalling Yard is located next to the Georgia World Congress Center’s Yellow Lot on Jones Avenue. For directions, click here.
How do I purchase tickets for my group?
Group tickets can be purchased through our Group Sales department by emailing your request to groupsales@georgiaaquarium.org. You can also contact one of our group sales managers for specific group types.
When do I pay for my tickets?
All reservations are held with a $100 non-refundable deposit. Final payment is due 2 weeks prior to your visit date. When purchasing over the phone, tickets can be paid for with a credit card. Keep in mind that all tickets are non-refundable.
How do I pick up my tickets?
You can pick up your tickets upon arrival at any of our six ticket booths, or have them shipped in advance to you for a shipping fee.
Must I have a specific time for my reservation?
Yes. You need a specific date and time, on the hour, for your reservation.
What happens if I miss my reservation time?
If you miss your timed entry, you and your group will enter at the next available time slot.
What if I have more people in my group than what my reservation was made for?
Based upon availability, tickets can be added upon arrival at the Georgia Aquarium ticket booths.
Are there refunds for unused tickets?
All ticket sales are final. There are no refunds for no-shows or unused tickets.
Can I bring food into the Aquarium?
No outside food, beverage or gum is allowed inside the Georgia Aquarium. Ask about our discounted meal voucher options!
Does my entire group have to go through security?
Yes. Everyone visiting the Aquarium MUST go through security located outside the Aquarium. Security is your very first stop upon arrival at the Georgia Aquarium. Keep in mind that NO guns, knives or lighters are allowed inside the Georgia Aquarium. Outside food, beverage and gum are also not allowed in the Aquarium. Security will confiscate these items.
Exhibit Information
How long does it take to completely cycle the water in the Ocean Voyager exhibit?
Life support systems can cycle all 6.3 million gallons in the Ocean Voyager exhibit in 60 minutes.
How many pipes and wires are used in the Georgia Aquarium?
There are more than 61 miles of pipes and wires in the Georgia Aquarium. That’s just about the same as the entire length of I-285.
How much salt does it take to make the Ocean Voyager exhibit salty?
It took 1.8 million pounds of sea salt to make the largest exhibit as salty as the ocean.
How large is the Ocean Voyager exhibit?
At its longest, widest and deepest parts, the habitat measures 284’ long x 126’ wide x 30’ deep, allowing even the largest fish to swim long distances before having to turn around. It is the largest indoor exhibit of fish in the United States.
How thick is the acrylic in the Ocean Voyager exhibit?
It is 2 feet thick. The entire window is made of three panels glued together. The panels were manufactured in Japan by Nippura, Inc. The window weighs 120 tons and is 60 feet long and 27 feet high. The acrylic tunnel in the Ocean Voyager exhibit is 6.25 inches thick.
What is the temperature in the Ocean Voyager exhibit?
The temperature of the water in this exhibit is maintained at a constant 78 degrees Fahrenheit by state-of-the-art heating and cooling systems.
Can I still touch the animals in the touch pools if I’m allergic to shellfish?
If you are sensitive to shellfish, please avoid touching these animals.
What is the temperature of the water in the beluga exhibit?
The water is kept at 55 degrees Fahrenheit.
Do you have any live coral?
Yes. The Pacific Reef exhibit in the Tropical Diver gallery contains both live and artificial coral. As the living coral grows, the artificial coral will be removed. We also use five tons of “cultured live rocks.” These are cement rocks that were placed in pockets on a reef in Fiji for a year to allow reef animals and plants to colonize them.
Where did you get the live coral?
The majority of our living corals were cultured at other public aquariums and donated to us.
What is the oldest living animal at the Georgia Aquarium?
The oldest living animal at the Georgia Aquarium is a sea whip. It was collected in 1988 in Palau, in the west Pacific, and cultivated in Hawaii. It was donated to us in 2004.
How much water is in the coral reef exhibit?
It holds 164,000 gallons and is one of the largest living coral reef exhibits in any aquarium in the United States.
Annual Pass FAQs
I bought an Annual Pass as a gift. How can the gift recipient make their own reservations?
Follow the steps below to transfer an annual pass to another account. You will need the email address of the person you are transferring the passes to.
- Access the Member Login page by clicking here.
- Enter your login and password.
- Once you are logged in you will see a list of all passes purchased through this Web site account.
- Enter the name and the email address for the new account holder.
- Check the boxes of the passes that need to be moved into the new account.
- Click the Transfer Annual Passes button to complete the process.
- Your gift recipient’s new account will be immediately activated.
Your gift recipient can now make annual pass reservations online. They will need to follow these steps:
- Visit the Georgia Aquarium login page by clicking here.
- Scroll to the bottom of the login page and enter your email address to request your password. Your email address is your account login.
- The Web site will immediately send you an email that shows your Georgia Aquarium login and password.
- You can now use this information to login to your account, to review account details or make annual pass reservations.
Should you have any difficulties, please contact our visitor services team at 404-581-4000 or email Visitor Services.
Is my Annual Pass tax deductible?
Because you receive benefits for your donation, it is not tax deductible. Please contact your tax advisor for details.
How do I stay informed about the Georgia Aquarium?
Sign up for our e-newsletter by creating an account on the Georgia Aquarium website, or sign up in the e-newsletter sign-up box in the top right corner of the website.
Are there other ways to stay involved with the Georgia Aquarium?
Click here to learn more about supporting our mission to be the world’s most engaging aquarium experience.
What is the procedure for getting my permanent Annual Pass card?
Annual Pass holders will pick up their actual card on their first visit to the Aquarium. Please bring your Annual Pass purchase receipt/order number to give to the cashier when you arrive. If you reserved a timed ticket online to visit the Aquarium, bring the receipt, which has a barcode on it. If you reserved a timed ticket through the Call Center, you will need your order number for entry. If you have any additional questions, please contact us at 404.581.4444.
I’m having difficulty printing my electronic ticket.
If you bring your order number or your order confirmation with a photo ID, we can access your order in our ticketing system to issue your permanent annual pass. Please reserve a time for your visit for the most expedited entry.
How do I reserve a date and time to visit the Aquarium?
Click here to choose the date and time you would like to visit. You may be required to enter your user ID and password that you created when you first purchased your passes. Annual Pass holders are not required to make a reservation. However, we recommend making reservations for weekends, holidays and school breaks and purchasing tickets for your guests in advance.
I have a child under three. Do they need an Annual Pass or a reservation?
Children under the age of three do not require an annual pass or a reservation to enter the Aquarium. They’re welcome to enter with their ticket-holding adult.
My reservation is for 10 a.m. The next slot is at 11 a.m. Can I only stay for one hour?
The time on your ticket only dictates when you may enter the Aquarium. Once you’ve entered the Aquarium, you can stay until the Aquarium closes. We use a timed ticket entry system to control the flow of visitors and to ensure that you have a pleasant visit.
I need to make a change to my Annual Pass order.
Send us an email with your request to Visitor Services. Please include your full name, order number, reason for change and a phone number where we can contact you during business hours.
I’m having problems with the website.
Please call our Visitor Services team at 404.581.4444 or email Visitor Services.
Can I buy a Guest Pass to share among my friends and family?
Yes, if you are an Annual Pass Member, you can purchase a Guest Pass that can be used by your friends and family. Now you can bring a different friend or family member with you each time you visit! All Annual Passes are issued for a specific person and are non-transferable. Annual Pass holders may also use their member discount to purchase tickets for friends and family.
Do you offer a family pass?
All of our passes are for individuals. You can purchase the arrangement of passes that best suits your family.
If I purchase passes as a gift, how do the recipients make reservations?
They can call our Visitor Services team at 404.581.4444 and provide their order number or their name to make a reservation. Additionally, annual pass holders are not required to make a reservation.
What do I do if I don't receive an email attachment with a barcode?
You can bring your order number to the ticket window along with a photo ID and have a new ticket issued. Also, be sure to check your spam or junk folder to see if was automatically sorted.
Can I just get inside with my Annual Pass?
Annual Pass members can enter the Aquarium with their guests without a reservation during normal operating hours. Guests of members will need a timed ticket for admission. We recommend purchasing your guest tickets in advance for weekends, holidays and school breaks.
I need a refund on a ticket or Annual Pass.
There are no refunds for purchased tickets or annual passes. Date changes can be made 24 hours PRIOR to the date of the reservation for a minimal processing fee per ticket. Date changes are not allowed after the date of the ticket.
Can I buy a blank pass for my friends and family?
All annual passes need to be issued to a specific person. Upon their first visit, permanent passes will be issued with a picture ID and will be valid for that individual only. Individual tickets for friends and family are available to purchase online or by calling Visitor Services at 404.581.4444. If you have an Annual Pass, you can purchase a Guest Pass and bring a different friend or family member with you each time you visit.
How many guests are allowed on my Annual Pass?
Although some zoos and aquariums have family passes, our passes are valid for a single individual. Each pass features a photo of the member. No one else can enter on your pass. If you have an Annual Pass, you can purchase a Guest Pass and bring a different friend or family member with you each time you visit.
Do Annual Pass holders receive free parking?
Annual pass holders do not receive free parking, but they do receive a 10% discount when a membership card is presented at the Georgia Aquarium parking deck on entry.
Volunteer FAQs
What are the benefits of volunteering at the world's largest aquarium?
The benefits of volunteering at the Georgia Aquarium include the following:
- A Volunteer Annual Pass
- Free admission to Deepo's Undersea 3D Wondershow, visiting exhibits and Behind the Scenes Tours
- Discounts on Annual Passes, daily tickets, shows and tours for friends and family
- Opportunities to earn a complimentary Annual Pass and free daily tickets for friends and family
- Award and Recognition Program
- Excellent training classes
- Opportunities to attend lectures, special events and aquatic tours
- Volunteer newsletter
- Discounts in the gift shop, food court and Aquarium parking deck
- Meeting new people and having fun!
What happens after I submit my online application?
Within a week, you will be contacted via email with instructions on how to sign up for a Volunteer Information Session.
How may I monitor the progress of my application?
The Volunteer Operations department uses email as the primary method of communication and will keep you informed as you move through the volunteer process.
What happens during a Volunteer Information Session?
The session lasts about two hours and includes a presentation on volunteer opportunities and requirements. Immediately after the presentation, participants interested in continuing in the process must also complete background check consent forms, present appropriate identification (see below), place a uniform order and pay a non-refundable $60 administrative fee.
What should I bring to the information session?
- A check or money order for the $60 administrative fee made out to Georgia Aquarium
- Your current driver's license, state ID, green card or Visa
- List of addresses for the past seven years (for background check)
What does the administration fee cover?
The non-refundable administrative fee goes toward defraying the costs of the background check, uniform, security badges, training materials and other items.
Once I have attended a Volunteer Information Session, presented ID, completed the background check consent forms and paid the administrative fee, what is the next step?
We will begin your background check. Then, when your background check is clear, you will receive notification of your status and instructions on how to sign up for your first training class, Orientation.
How long does background check take?
Background checks take 1-3 weeks. You will be notified when your background check is complete.
Where do I report for the information session and Orientation class?
Please go to the large employee break room 10 minutes before your scheduled Volunteer Information Session and Orientation. You will be emailed directions to the break room. The session leader will pick the group up from there. Please allow extra time to arrive because traffic around the Aquarium can be congested. If you are late, please report to Aquarium Security, who will direct you to the appropriate classroom.
Do I have to wear a uniform?
Yes, all staff and volunteers must wear the approved uniform while "on duty" in the Aquarium. All items must be clean, neat, and in good condition. Approved uniform attire:
- Georgia Aquarium shirt (provided)
- Georgia Aquarium name tag (provided)
- Your Aquarium Volunteer Annual Pass (provided)
- Khaki, black, navy or charcoal gray pants or capris* (you provide)
- Brown or black closed-toe shoes
*Knee-length skirts are acceptable for ladies.
How may I earn service hours?
Service hours are earned by completing shifts (4 hours each) and by attending training sessions (3 hours each).
Who can I contact if I have more questions about volunteering at the Georgia Aquarium?
For more information, email volunteer@georgiaaquarium.org
We really hope that you will choose to join us as a volunteer! We're confident that you will have an enjoyable and rewarding experience. Join our team. Apply now!
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Journey with Gentle Giants
What is the purpose of this program/overview of the dive?
The program is an exploration of the Ocean Voyager exhibit and introduction to the Georgia Aquarium conservation and whale shark research program. Journey with Gentle Giants is the only opportunity in the world where you are guaranteed to swim or SCUBA dive with the largest fish in the world, the whale shark. A portion of the proceeds from this program support the Aquarium’s 4R conservation program. For more information about the Georgia Aquarium’s 4R program, please visit the website at www.georgiaaquarium.org.
What is the duration of the program and what is included in the experience?
The program lasts for 2.5 hours and includes a 30-minute swim or SCUBA dive in the Ocean Voyager exhibit. Participants will also view some behind-the-scenes areas of the Georgia Aquarium.
How big is the Ocean Voyager exhibit, and what will I see?
The exhibit contains 6.3 million gallons of water and ranges in depth from 20 to 33 feet deep. This exhibit houses thousands of fish including whale sharks, zebra sharks, sawfish, leopard whiprays, bowmouth guitarfish, humphead wrasses and schools of tarpon, pompano and cownose rays. That’s just to name a few.
What is the difference between SCUBA and swim?
SCUBA diving is the act of swimming underwater while using self-contained underwater breathing apparatus. There are several large diving organizations that train and certify divers and dive instructors. The Aquarium’s swim program will allow individuals to swim at the surface with an air supply, and this does not require any certification.
Do I have to be SCUBA certified?
Yes, if you would like to SCUBA dive. Proof of open water certification from a nationally or internationally recognized organization must be provided, along with photo identification. There is no certification necessary to participate in the swim program.
What should I bring with me?
All you will need to bring is your swimsuit. If diving, you will have to provide proof of open water certification from a nationally or internationally recognized organization, along with photo identification. Georgia Aquarium will supply all equipment (mask, fins, tank, buoyancy device, regulator, weights, wetsuit and booties) and towels. Please do not bring your own equipment or camera of any kind. Personal masks are permitted, but will be required to be disinfected. Comfortable changing rooms with showers and lockers are provided.
What is the cost of the program?
For the swim program, the cost is $224.95 (plus tax) for non-Members and 10% off for Annual Pass Members. For the SCUBA dive program, the cost is $324.95 (plus tax) for non-Members and 10% off for Annual Pass Members. Program price includes admission to the Aquarium, all equipment, the swim or dive, certificate of participation, dive log book, t-shirt and souvenir photo. DVD will be available for purchase. Equipment provided: mask, fins, tank, buoyancy device, regulator, weights, booties and wetsuit. Personal masks are permitted, but will be required to be disinfected.
Can I pre-register? Do I have to pre-register?
We encourage guest to pre-register as there are a limited number of spaces per swim and dive.
What are the age requirements?
All participants must be age 12 and older. Guests under the age of 18 must be accompanied by a participating adult. The SCUBA option is open to all certified divers. Proof of open water certification from a nationally or internationally recognized organization must be provided, along with photo identification.
Are you able to dive/swim with special needs?
Yes, we have designed the locker room and dive platform to meet ADA regulations. When you call to make a reservation, please let the reservists know you have special needs and someone from the dive program will call you prior to your visit to review your special needs, mobility issues and equipment.
Are guests welcome to watch? Do they have to buy a ticket?
Yes, friends and family can watch you in the Ocean Voyager exhibit at the tunnel and big window. They must purchase general admission tickets. Please do not leave minor children (under age 12) unattended with the Aquarium Volunteers during your swim/dive experience.
How do I get to the Aquarium?
The Aquarium is located downtown right next to the World of Coca-Cola and Centennial Olympic Park. Click here for directions.
Where do I go when I arrive?
Please go to the Information Desk, located in the Atrium, to check in 30 minutes prior to your experience.
Will there be a guide in the water with me?
There will be three dive masters in the water with you at all times. Dive team members are CPR, first aid and emergency oxygen trained. Both the dive and swim programs are a guided tour; they are not a free swim.
How do I make a reservation?
You can make a reservation by registering online or calling 404.581.4000.
What is your rescheduling policy?
At Georgia Aquarium, we recognize that vacation plans can change. A date may be changed if it is made more than 48 hours in advance. There will be a change fee of $50. Cancellations within 48 hours and no-shows will not be refunded or rescheduled. To change your reservation, please contact the Georgia Aquarium Call Center at 404.581.4000.
What’s the water temperature?
The water temperature is 75 or 78 degrees F.
Can we feed the animals?
No.
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