General Information
Where is the Georgia Aquarium?
The Georgia Aquarium is located at 225 Baker Street, across the street from the north end of Centennial Olympic Park.
What are your operating hours?
Sunday - Friday 10 a.m. to 5 p.m. and Saturday 9 a.m. to 6 p.m. Please click here to view our extended and holiday hours. The last entry is permitted one hour before closing.
Where can I park?
The official Georgia Aquarium parking deck has entrances located on Luckie Street and Ivan Allen Jr. Boulevard
Can I buy tickets in advance?
Yes. Since we have timed ticketing, we recommend buying them in advance. This can be done on the Web site or by calling the Call Center at 404-581-4000.
Can I buy tickets online?
Yes. Please click here for more information about our tickets.
Is there a security check before you get into the Aquarium?
Yes. There are no guns, knives, matches, lighters, fishing poles, outside food, beverage or gum allowed inside the Aquarium.
What MARTA route comes to the Aquarium?
The closest MARTA train stations are CNN/Georgia World Congress Center and Peachtree Center.
Do you offer refunds?
There are no refunds for purchased tickets. Date changes can be made 24 hours PRIOR to the date of the reservation for a minimal processing fee per ticket. Date changes are not allowed after the date of the ticket.
Does my ticket include the 4D Theater?
No. However, a ticket to the 4D Theater can be purchased once inside the Aquarium, in advance through the Web site or by telephone (404.581.4444). Admission to the Theater is $5.50 for adults and $4.00 for children (age 3-12). You can also purchase the Premium Day Pass, which includes admission and the 4D Theater. Click here for information on the Premium Day Pass.
How long does it take to see the entire Aquarium?
It is estimated that it takes between 2-4 hours depending on your group.
What can I bring into the Aquarium?
There is no outside food, beverage or gum permitted inside the Aquarium. Also, guns, knives, lighters and matches are not permitted inside. Pets are not allowed. Only guide dogs for the blind, service dogs for people with disabilities and working dogs in training are permitted inside the Aquarium.
Do you have lockers or coat check?
At the Information Desk, you may check personal belongings for $2 per item. We do not have lockers for rent at this time.
May I bring a stroller into the Aquarium?
Yes. We recommend smaller strollers to navigate crowded areas more easily. However, strollers are not permitted in the 4D Theater. Complimentary stroller parking is available at our Information Desk/Coat Check, and additional stroller corrals are available outside the galleries.
Can I rent a stroller?
We do not have strollers to rent at this time.
Can I rent a wheelchair?
There are complimentary wheelchairs available on a first-come first-serve basis. We can not accept wheelchair reservations at this time. Please note that we have handicapped parking available with special access to the facility.
What do I do if I can’t find my receipt or didn’t get a receipt?
If you ordered online, you can sign into your account at anytime using your email and password to view your information. Click on ‘My Account’ once you have signed in. Next, select any order number to see the details of that order and print it out if necessary to use as a receipt. If you do not see your order or reservation, please check ‘My Cart’ as your items may still be in there.
I need to make an adjustment to my tickets/Annual Passes/reservation time.
We are currently working to update the functionality of our Web site to allow for this feature. In the meantime, please contact our call center at 404-581-4444 between the hours of 9 a.m. to 5 p.m. to make adjustments to your order. If you are having a difficult time reaching our call center due to our high call volume, email Visitor Services with the specifics of your order, including confirmation number, your name and the changes you would like to make. We will make the adjustment as soon as possible and will contact you once the order has been changed.
I need to cancel my reservation and/or make another one.
If you are an Annual Pass holder and bought your Annual Pass online, please login and make another reservation. We ask that you email us at Visitor Services with the details of your canceled reservation. If you bought your Annual Pass over the phone or at the Georgia Aquarium, you will need to call the call center at 404-581-4444 to make a reservation. We are currently in the process of updating our system so that members that purchased their annual passes over the phone or at the Aquarium can go online to make changes. Please check our Web site for updates. Please note that reservations are not required for Annual Pass Members.
Which ticket is the best value?
For the best value, purchase the Premium Plus Pass, which includes the 4D Theater and, beginning Oct. 3, 2009, Planet Shark: Predator or Prey with your general admission. With this ticket, you will experience all five galleries, Deepo’s Undersea 3D Wondershow and see the worldwide debut of the special exhibition. Click here for more information and to purchase the Premium Plus Pass.
Is there a family discount (family pass), military discount, student discount and/or any daily ticket discount?
We offer a military discount of 20% off one general admission ticket to active military personnel. This discount is applicable to all brances of the military. To receive this discount, you must purchase your tickets at the Aquarium and present a valid military ID or at the ITT/MWR office at your local base.
What constitutes a group, and what is the cost of group admission tickets?
A group consists of 25 people or more visiting the Aquarium on the same day at the same time.
If you have an organized group of 25 or more and are visiting at the same time on the same day, you are eligible for our group rate. All group reservations must be made in advance and require pre-payment. To make a group reservation, please contact the Call Center at 404.581.4444 or our group sales office at 404.581.4189.
General admission group rates - groups of 25 or more:
| General Admission | Group Admission | |
|---|---|---|
| Adult | $27.00 | $23.50 |
| Child (age 3-12) | $20.50 | $17.50 |
| Child (2 and under) | FREE | FREE |
| Senior (65+) | $22.50 | $19.25 |
- Prices include state and local sales tax.
How do I get my daily tickets? Can I pick my tickets up early?
If you bought your tickets online, you will receive your tickets via email to print and bring with you. If you purchased your tickets by calling and have a confirmation number either by email or phone, you can bring that to the ticket window at any time ticket booths are open to get your tickets issued.
Can I reset my password for my online account?
You may change your password at anytime once you’ve signed into your account. If you forget your password, go to the bottom of the account sign in page, and you can have your password emailed to you.
Can I change the email address on my account?
At this time, if you need to change your email address for confirmation, you must call or email Visitor Services to have it changed.
Why does the Georgia Aquarium charge a processing fee?
Georgia Aquarium is a not-for-profit educational institution that is supported by admission fees and contributions. The Aquarium charges a nominal processing fee to help offset the expenses of maintaining our Web site and call center.
Do you have a video or DVD of the Aquarium?
Atlanta’s WXIA has produced two documentaries, “Window to WOW” and “Two+Two=WOW,” in partnership with the Georgia Aquarium. They are available for purchase in the Georgia Aquarium gift shops.
What is the schedule for public feedings?
There is no published schedule at this time. During your visit at the Aquarium, feeding times for that day are posted near exhibits where animals are fed on display.
Is there a place to eat within the Aquarium?
Yes. The Café Aquaria food court offers a wide variety of choices for the entire family. Choices include: “The Grill,” “Naples Pizza and Pasta,” “Buckhead Bread Co.,” and Ben and Jerry’s Ice Cream. For menus and detailed descriptions, please visit the Café Aquaria section of the Georgia Aquarium Web site by clicking here.
What type of accessibility does the Georgia Aquarium provide ?
The Georgia Aquarium is committed to providing engaging and interactive experiences for everyone, no matter their ability, so they will have a full aquarium experience. Click here for more information on the Aquarium's accessibility.
May I have a guided tour?
We offer guided Gallery Tours and Behind the Scenes Tours. These tours can be booked in advance on the phone, the Georgia Aquarium Web site or at the Aquarium.
How do I sign up for a Behind the Scenes Tour?
Behind the Scenes Tours can be booked in advance over the phone at 404-581-4000, on the Georgia Aquarium Web site or at the Aquarium. Behind the Scenes Tour tickets are $50 per person plus the cost of admission and $25 for annual pass members.
Do you have foreign language maps?
Yes. There are Spanish language maps available at the Information Desk.
Who is “Deepo?”
“Deepo” is a garibaldi damselfish that serves as the Georgia Aquarium mascot.
May I take pictures?
Yes. Some animals at the Aquarium, however, are very sensitive to the lighting conditions in their environment. Some exhibits will be marked with a no flash photography sign. We ask that you refrain from using a flash when photographing those animals. You are welcome to take photographs and video for your personal use. Please contact Public Relations for written permission to take commercial photography.
Where may I smoke?
For the safety of our guests as well as the animals, the Georgia Aquarium is a tobacco-free facility. There is no smoking allowed anywhere on the site.
Can I subscribe to the newsletter?
You can sign up for an e-newsletter by clicking here. You may choose to have the e-newsletter sent to the email address you provide. Creating an account does not mean you must purchase tickets. It does, however, make purchasing tickets in the future easier by recalling your information from our secure server.
Are there any upcoming events?
Please click here to view information on upcoming events.
Can I have a special event here?
Yes. There are several ideal environments for groups of 50 to 5,000+ guests. If you are interested in learning more about our private event space options, please visit the Book Your Event section or click here.
Can I have a birthday party here?
Yes. You can learn more about birthday parties and kids' parties and how to host your next party at the Georgia Aquarium here.
Do you have an overnight program available?
Yes. The Georgia Aquarium offers overnight programs for adults, families and organized youth groups. Please click here for more information.
Can I bring a school group here?
Yes. We offer several exciting educational experiences that are aligned with the Georgia Performance Standards and offer a unique look at the Georgia Aquarium. Teachers interested in bringing their students to the Georgia Aquarium should visit our Education page by clicking here.
Is there a store to purchase gifts?
Yes. There are two gift shops within the Aquarium. “Beyond the Reef” is located at the Aquarium exit and “Sand Dollars” is located near Café Aquaria.
Do you have first aid?
Yes. Piedmont Hospital provides staffing for a full first-aid station, located behind the Information Desk near the Aquarium entrance.
Is there a private location where I can change/nurse my baby?
If you would like a private location within the Aquarium, you can change/nurse your baby in either the first-aid station or in the restrooms. There is a full baby changing area located in the ladies restroom in Café Aquaria. The Aquarium is in the process of constructing more family restrooms for nursing mothers who want their privacy.
I’ve lost my child/family member. How do I find them?
Go to the Information Desk at the front of the Aquarium. All lost children, family members and friends are brought to the Information Desk. A staff member will contact Security to assist with the search.
I've lost an item. Does the Aquarium have a Lost and Found?
If you lose an item during your visit, please inquire at the Information Desk before you leave. If you discover you've left something behind, call 404-581-4204 between the hours of 10 a.m. - 5 p.m. to see if it has been turned in. After hours, please call 404-581-4242.
How many galleries are in the Aquarium?
There are five exhibit galleries within the Aquarium and a 4D Theater.
How many employees does the Aquarium have? How many volunteers?
There are about 200 full-time employees, numerous part-time employees and more than 2,000 volunteers.
Where can I go to see if there are any jobs available?
All employment opportunities at Georgia Aquarium are listed on our Web site. You can check for available employment openings and volunteer opportunities by visiting our Web site at www.georgiaaquarium.org and clicking the link on the upper right side of the page, or click here.
How can I become a volunteer?
For more information on becoming a volunteer, visit the Volunteer portion of the Web site or click here.
Are you a member of AZA (Association of Zoos and Aquariums)?
Yes, Georgia Aquarium is an accredited member of AZA.
What do you feed the fish? How often are they fed?
The animals at the Georgia Aquarium are fed a diet similar to what they would eat in their natural environment. While the animals are fed regularly according to their eating habits, there is no set feeding schedule.
How do you acquire your species?
Some of the fish are purchased, some are caught, some are acquired through trades with other aquariums and some are born right here at the Georgia Aquarium.
How big is the Aquarium?
Aquarium size can be measured two ways. If you measure the facility by square footage, the Georgia Aquarium is 550,000 square feet. If you measure by the amount of water in all of the exhibits, the Georgia Aquarium contains just more than eight million gallons of fresh and salt water. Whether you measure it by square footage or total gallons, the Georgia Aquarium is the largest aquarium in the world.
Do you have a list of recommended readings?
For information about the animals found at the Georgia Aquarium, please see the animal fact sheets on our Web site.
Who designed the exhibits?
Peckham Guyton Albers & Viets Inc. (PGAV) of St. Louis, MO. PGAV is a design firm specializing in architecture, exhibit design, interior design, landscape architecture, industrial design and graphics.
How long did it take to build the Aquarium?
It took approximately 2 ½ years to build the Aquarium.
What are the 4R’s?
The 4R Program is designed to make a positive impact on aquatic life around the world. The Rs stand for rehabilitation, responsibility, rescue and research.
Rehabilitation: Our animal health facilities will be used to rehabilitate injured aquatic animals. Our world-class animal health professionals will play an active role in animal assessment, medical treatment and rehabilitation.
Responsibility: Georgia Aquarium strives to be a global steward, representing responsible choices which we exercise through recycling and conservation efforts.
Rescue: Through our rescue program, Georgia Aquarium will work with other organizations near the coasts to save injured or endangered animals from the wild or from captive environments. With decades of combined experience, our veterinary services and husbandry staff will provide vital care and a safe environment where each unique creature can thrive.
Research: From ocean exploration to aquaculture, from infectious diseases to marine ecology, the Georgia Aquarium is deeply involved in furthering scientific knowledge of aquatic life. Working in state-of-the-art research facilities, our team collaborates with researchers around the world to study, analyze and make discoveries. The goal is to increase our understanding of aquatic ecosystems and conserve aquatic biodiversity.
How can I make a contribution/donation to the Aquarium?
You can help the Georgia Aquarium achieve one of our major goals, to be a leading facility for aquatic animal conservation and research, by participating in our 4R program. Donations from friends like you give us the ability to lead the way in Rehabilitation, Responsibility, Rescue and Research. There are a variety of donation recognition levels that begin at $50 and contain various benefits. The majority of your gift is tax-deductible.
If you would like to make a donation, or for more information, please visit our Support Us page or click here.
Group Sales FAQs
What constitutes a group, and what is the cost of group admission tickets?
A group consists of 25 people or more visiting the Aquarium on the same day at the same time. If you have an organized group of 25 or more and are visiting at the same time on the same day, you are eligible for our group rate. All group reservations must be made in advance and require pre-payment. To make a group reservation, please contact the Call Center at 404.581.4444 or our group sales office at 404.581.4189.
General admission group rates - groups of 25 or more:
| General Admission | Group Admission | |
|---|---|---|
| Adult | $27.00 | $23.50 |
| Child (age 3-12) | $20.50 | $17.50 |
| Child (2 and under) | FREE | FREE |
| Senior (65+) | $22.50 | $19.25 |
- Prices include state and local sales tax.
Can I bring a school group here?
Yes. We offer several exciting educational experiences that are aligned with the Georgia Performance Standards and offer a unique look at the Georgia Aquarium. Teachers interested in bringing their students to the Georgia Aquarium should visit our Education page by clicking here.
Is there bus parking at the Georgia Aquarium?
The Georgia World Congress Center’s Marshalling Yard offers a $25 all-day rate, based upon availability. The Georgia World Congress Center’s Marshalling Yard is located next to the Georgia World Congress Center’s Yellow Lot on Jones Avenue. For directions, click here.
How do I purchase tickets for my group?
Group tickets can be purchased through our Group Sales department by emailing your request to groupsales@georgiaaquarium.org. Or please contact one of our group sales managers listed below for specific group types:
|
Group Type
|
Contact Name
|
Phone Number
|
Email
|
|
General Inquiry
|
Jennifer Kim
|
404.581.4189
|
|
|
Metro Atlanta Corporate
|
Nadja Krasnoselsky
|
404.581.4138
|
|
|
Conventions / Events / Meetings
|
John Walker
|
404.581.4125
|
|
|
Tour Operators/Travel Agents
|
Jennifer Kim
|
404.581.4189
|
|
|
Metro Atlanta Social Groups
(Schools /Churches/Family Reunions)
|
Paul Selby
|
404.581.4451
|
|
|
Alabama/Tennessee
|
Marina Sanders
|
404.581.4175
|
|
|
North/South Carolina
|
Jeni Maxwell
|
404.581.4173
|
|
|
Georgia (excluding Metro ATL) & Florida
|
Dennis Kemp
|
404.581.4170
|
When do I pay for my tickets?
All reservations are prepaid in full. When purchasing over the phone, tickets can be paid for with a credit card. Keep in mind that all tickets are non-refundable.
How do I pick up my tickets?
You can pick up your tickets upon arrival at any of our six ticket booths, or at one of two ticket kiosks located outside the Aquarium.
Must I have a specific time for my reservation?
Yes. You need a specific date and time, on the hour, for your reservation.
What happens if I miss my reservation time?
If you miss your timed entry, you and your group will enter at the next available time slot.
What if I have more people in my group than what my reservation was made for?
Based upon availability, tickets can be added upon arrival at the Georgia Aquarium ticket booths.
Are there refunds for unused tickets?
All ticket sales are final. There are no refunds for no-shows or unused tickets.
Can I bring food into the Aquarium?
No outside food, beverage or gum is allowed inside the Georgia Aquarium. The Café Aquaria Food Court offers a wide variety of choices for the entire family, including: “The Grill,” “Naples Pizza and Pasta,” “Buckhead Bread” and Ben and Jerry’s Ice Cream. Click here for menus and pricing.
Does my entire group have to go through security?
Yes. Everyone visiting the Aquarium MUST go through security located outside the Aquarium. Security is your very first stop upon arrival at the Georgia Aquarium. Keep in mind that NO guns, knives or lighters are allowed inside the Georgia Aquarium. Outside food, beverage and gum are also not allowed in the Aquarium. Security will confiscate these items.
Exhibit Information
How long does it take to completely cycle the water in the Ocean Voyager exhibit?
Life support systems can cycle all 6.3 million gallons in the Ocean Voyager exhibit in 60 minutes.
How many pipes and wires are used in the Georgia Aquarium?
There are more than 61 miles of pipes and wires in the Georgia Aquarium. That’s just about the same as the entire length of I-285.
How much salt does it take to make the Ocean Voyager exhibit salty?
It took 1.8 million pounds of sea salt to make the largest exhibit as salty as the ocean.
How large is the Ocean Voyager exhibit?
At its longest, widest and deepest parts, the habitat measures 284’ long x 126’ wide x 30’ deep, allowing even the largest fish to swim long distances before having to turn around. It is the largest indoor exhibit of fish in the United States.
How thick is the acrylic in the Ocean Voyager exhibit?
It is 2 feet thick. The entire window is made of three panels glued together. The panels were manufactured in Japan by Nippura, Inc. The window weighs 120 tons and is 60 feet long and 27 feet high. The acrylic tunnel in the Ocean Voyager exhibit is 6.25 inches thick.
What is the temperature in the Ocean Voyager exhibit?
The temperature of the water in this exhibit is maintained at a constant 78 degrees Fahrenheit by state-of-the-art heating and cooling systems.
Can I still touch the animals in the touch pools if I’m allergic to shellfish?
If you are sensitive to shellfish, please avoid touching these animals.
What is the temperature of the water in the beluga exhibit?
The water is kept at 55 degrees Fahrenheit.
Do you have any live coral?
Yes. The Pacific Reef exhibit in the Tropical Diver gallery contains both live and artificial coral. As the living coral grows, the artificial coral will be removed. We also use five tons of “cultured live rocks.” These are cement rocks that were placed in pockets on a reef in Fiji for a year to allow reef animals and plants to colonize them.
Where did you get the live coral?
The majority of our living corals were cultured at other public aquariums and donated to us.
What is the oldest living animal at the Georgia Aquarium?
The oldest living animal at the Georgia Aquarium is a sea whip. It was collected in 1988 in Palau, in the west Pacific, and cultivated in Hawaii. It was donated to us in 2004.
How much water is in the coral reef exhibit?
It holds 164,000 gallons and is the largest living coral reef exhibit in any aquarium in the United States.
Annual Pass FAQs
I bought an Annual Pass as a gift. How can the gift recipient make their own reservations?
Follow the steps below to transfer an annual pass to another account. You will need the email address of the person you are transferring the passes to.
- Access the Member Login page by clicking here.
- Enter your login and password.
- Once you are logged in you will see a list of all passes purchased through this Web site account.
- Enter the name and the email address for the new account holder.
- Check the boxes of the passes that need to be moved into the new account.
- Click the Transfer Annual Passes button to complete the process.
- Your gift recipient’s new account will be immediately activated.
Your gift recipient can now make annual pass reservations online. They will need to follow these steps:
- Visit the Georgia Aquarium login page by clicking here.
- Scroll to the bottom of the login page and enter your email address to request your password. Your email address is your account login.
- The Web site will immediately send you an email that shows your Georgia Aquarium login and password.
- You can now use this information to login to your account, to review account details or make annual pass reservations.
Should you have any difficulties, please contact our visitor services team at 404-581-4000 or email Visitor Services.
Is my Annual Pass tax deductible?
Because you receive benefits for your donation, it is not tax deductible. Please contact your tax advisor for details.
How do I stay informed about the Georgia Aquarium?
Sign up for our e-newsletter by creating an account on the Georgia Aquarium Web site, or sign up in the e-newsletter sign-up box in the top right corner of the Web site.
Are there other ways to stay involved with the Georgia Aquarium?
Click here to learn more about supporting our mission to be the world’s most engaging aquarium experience.
What is the procedure for getting my permanent Annual Pass card?
Annual Pass holders will pick up their actual card on their first visit to the Aquarium. Please bring your Annual Pass purchase receipt/order number to give to the cashier when you arrive. If you reserved a timed ticket online to visit the Aquarium, bring the receipt, which has a barcode on it. If you reserved a timed ticket through the Call Center, you will need your order number for entry. If you have any additional questions, please contact us at 404-581-4444.
I’m having difficulty printing my electronic ticket.
If you bring your order number or your order confirmation with a photo ID, we can access your order in our ticketing system to issue your permanent annual pass. Please reserve a time for your visit for the most expedited entry.
How do I reserve a date and time to visit the Aquarium?
Click here to choose the date and time you would like to visit. You may be required to enter your user ID and password that you created when you first purchased your passes. Annual Pass holders are not required to make a reservation. However, we recommend making reservations for weekends, holidays and school breaks and purchasing tickets for your guests in advance.
I have a child under three. Do they need an Annual Pass or a reservation?
Children under the age of three do not require an annual pass or a reservation to enter the Aquarium. They’re welcome to enter with their ticket-holding adult.
My reservation is for 10 a.m. The next slot is at 11 a.m. Can I only stay for one hour?
The time on your ticket only dictates when you may enter the Aquarium. Once you’ve entered the Aquarium, you can stay until the Aquarium closes. We use a timed ticket entry system to control the flow of visitors and to ensure that you have a pleasant visit.
I need to make a change to my Annual Pass order.
Send us an email with your request to Visitor Services. Please include your full name, order number, reason for change and a phone number where we can contact you during business hours.
I’m having problems with the Web site.
Please call our Visitor Services team at 404-581-4444 or email Visitor Services.
Can I buy a Guest Pass to share among my friends and family?
Yes, if you are an Annual Pass Member, you can purchase a Guest Pass that can be used by your friends and family. Now you can bring a different friend or family member with you each time you visit! All Annual Passes are issued for a specific person and are non-transferable. Annual Pass holders may also use their member discount to purchase tickets for friends and family.
Do you offer a family pass?
All of our passes are for individuals. You can purchase the arrangement of passes that best suits your family.
If I purchase passes as a gift, how do the recipients make reservations?
They can call our Visitor Services team at 404-581-4444 and provide their order number or their name to make a reservation. Additionally, annual pass holders are not required to make a reservation.
What do I do if I don't receive an email attachment with a barcode?
You can bring your order number to the ticket window along with a photo ID and have a new ticket issued. Also, be sure to check your spam or junk folder to see if was automatically sorted.
Can I just get inside with my Annual Pass?
Annual Pass members can enter the Aquarium with their guests without a reservation using the member’s entrance during normal operating hours. Guests of members will need a timed ticket for admission. Guest tickets may be purchased at the member’s entrance. We recommend purchasing your guest tickets in advance for weekends, holidays and school breaks.
I need a refund on a ticket or Annual Pass.
There are no refunds for purchased tickets or annual passes. Date changes can be made 24 hours PRIOR to the date of the reservation for a minimal processing fee per ticket. Date changes are not allowed after the date of the ticket.
Can I buy a blank pass for my friends and family?
All annual passes need to be issued to a specific person. Upon their first visit, permanent passes will be issued with a picture ID and will be valid for that individual only. Individual tickets for friends and family are available to purchase online or by calling Visitor Services at 404-581-4444. If you have an Annual Pass, you can purchase a Guest Pass and bring a different friend or family member with you each time you visit.
How many guests are allowed on my Annual Pass?
Although some zoos and aquariums have family passes, our passes are valid for a single individual. Each pass features a photo of the member. No one else can enter on your pass. If you have an Annual Pass, you can purchase a Guest Pass and bring a different friend or family member with you each time you visit.
Do Annual Pass holders receive free parking?
Annual pass holders do not receive free parking, but they do receive a 10% discount when a membership card is presented at the Georgia Aquarium parking deck on entry.
FishScales FAQs
Are FishScales still available?
Due to overwhelming community support, we are sold out of FishScales.
Will there be any more FishScales for sale?
FishScales is sold out. Please sign up for our e-newsletter to be the first to hear about our next opportunity.
I purchased FishScales and haven’t received my certificates, what do I do?
Please email Fish Scales or call 404-581-4137. Please include your order number, purchaser’s name, phone or email address.
I never received my receipt. How can I get one?
You may log back on to your account with the username and password used at the time of purchase to print a receipt from your account history. Click here to log on to your account. If you have difficulty signing on, please email Fish Scales and request one to be emailed.
How do I find my FishScales at the Aquarium?
There are computer kiosks in front of the FishScales wall where you will be able to type in the purchaser’s name, the inscription or the gift recipients name into the computer to locate your FishScales. The computer will find them on the wall and light them up for several seconds!
Volunteer FAQs
What are the benefits of volunteering at the world’s largest aquarium?
The benefits of volunteering at the Georgia Aquarium include the following:
- A Volunteer Annual Pass
- Opportunities to earn free daily tickets and a complimentary Friend and Family Annual Pass
- Free admission to Deepo’s Undersea 3D Wondershow
- Discounted Annual Passes, daily tickets and Behind the Scenes Tours
- Award and Recognition Program
- Training classes
- Opportunities to attend lectures, special events and aquatic tours
- Volunteer newsletters
- Discounts in the gift shop and food court
- Opportunities to meet new people and have fun!
What happens after I submit my online application?
Within a week, you will be contacted via email with instructions on how to sign up for a Volunteer Information Session.
How may I monitor the progress of my application?
Volunteer Programs staff use email as the primary method of communication and will keep you informed during each step of the volunteer process.
What happens during a volunteer information session?
The session lasts about two hours and includes a presentation on volunteer opportunities and requirements. If you would like to participate in the volunteer program, you will pay the administrative fee at the end of the presentation (by non-refundable $60 check payable to “Georgia Aquarium” or money order).
What should I bring to the information session?
You will need to bring:
- A check or money order for the administrative fee
- Your driver's license, state ID, student/work Visa or Green card
- List of addresses for the past seven years (for background check)
Once I have attended an information session and paid the administrative fee, what is the next step?
- Once your background check is all clear, Congratulations, you are now an “active” volunteer!
- Information will be sent indicating your active status and instructions on how to sign up for your first training session - Orientation.
How long does background check take?
Background checks take one to three weeks to complete. Regardless of outcome, you will be notified.
What does the administrative fee cover?
The non-refundable administrative fee goes toward defraying the costs of the background check, uniform, security badges, training material and other items.
Is the administrative fee refundable?
The administrative fee is non-refundable as this goes toward processing your background check and other items.
How may I earn service hours?
Service hours are earned by completing volunteer shifts (most are 4 hours each) and by attending training sessions (3 hours each).
Do my training hours count toward my service hours?
Yes.
Do I have to wear a uniform?
Yes, all staff and volunteers must wear the approved uniform while "on duty" in the Aquarium. The Aquarium uniform consists of a tucked-in light blue shirt (provided); a name tag (provided); your Aquarium Volunteer Annual Pass with your picture; khaki, black, navy or charcoal grey pants (you provide); and brown or black closed toe shoes (you provide). Capri pants and knee-length skirts are acceptable for ladies. Undershirts may be worn under the standard uniform shirt as long as they are not visible.
May I order additional shirts?
Yes, you may order additional shirts. Uniform order forms are located at the Volunteer Programs offices. Please fill out the form and attach a money order or check made out to the "Georgia Aquarium" for the appropriate amount, and give it to one of the staff members in the office. You will be contacted by email or phone when your order is received.
Where do I report for the information session and Orientation class?
All new volunteers must meet in the large employee break room before Information Session and Orientation. You will be emailed directions. Please allow extra time to arrive because traffic around the Aquarium can be congested.
If you are late, please report directly to Aquarium Security, who will direct you to the appropriate classroom.
How do I schedule myself for a Volunteer shift/training class at the Aquarium?
Go to www.georgiaaquarium.org
- Choose the Volunteer link at the bottom of the page.
- Choose the orange Volunteer Scheduling box.
- A new window will open. Enter in your Login name and password (emailed to you AFTER you passed the background check).
- From the home page of Volunteer Information Center (VIC), choose Sign up.
- Choose desired assignment (example Training 101-Orientation).
- Red "Help Wanter" signs indicate the available dates.
- Click the date and then choose the time that you would like to work/train (there may be more than one shift open).
- Choose Yes to confirm the assignment (please read any additional information).
- Choose Continue.
- Please check to make sure that the correct assignment and time appear on your calendar.
Once inside the Aquarium, where may I sign in for my shift?
- Enter the Aquarium through the Employee Entrance in the parking deck.
- Sign in using your numerical password at the VIC touck kiosk located behind the Security desk at the Employee Entrance or in the small break room behind the Georgia Explorer gallery.
- Follow directions on the screen.
Sign in procedure if the VIC is down.
- Sign in on the paper roster next to the VIC tour kiosk.
- Provide all requested information.
- Allow at least a week for posting of hours.
- Email volunteer@georgiaaquarium.org with questions.
Once inside the Aquarium, where do I report for my shift?
- When you sign up for a volunteer shift, take note of the directions of where to report for the assignment.
- For more shifts in Guest Services, please report to the Information Desk.
- For volunteers in Guest Programs assignments, meet in the break room behind the Georgia Explorer gallery.
Where do I park at the Aquarium, and what is the cost to Volunteers?
On days that you are volunteering, you may park in the parking deck attached to the Georgia Aquarium for $2 or less per day. Entrances to the deck are located on Ivan Allen Jr. Boulevard and Luckie Street.
Where can I keep my belongings while I am volunteering?
There are lockers in the small break room behind the Georgia Explorer Gallery available on a first come, first served basis. Items may not be left over night and if storing valuables you should bring a lock.
I have signed up to take a training class. Where do I go?
Unless otherwise notified, please meet at the training center.
I have completed my 32 hours of service to the aquarium. How do I obtain my Friend and Family Annual Pass?
- Fill out the Annual Pass Form, located in the Volunteer Programs office area.
- Return to the Volunteer office staff for processing.
- Wait for an email containing your confirmation number and instructions.
I have completed my 50 hours of service to the Aquarium. How do I obtain my five (5) first year daily tickets?
- Fill out the Daily Ticket Form, located in the Volunteer Programs office area.
- Return it to the Volunteer office staff for processing.
- Wait for an email containing your confirmation number and instructions.
How do I cancel a Training class or shift?
Please contact the Training and Volunteer Operations Department via email if you need to cancel 48 hours or less before your shift or training class. Up to 48 hours in advance, you may cancel a training class on your own by following the procedure below.
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Enter the VIC (Volunteer Information Center).
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Select the My Schedule tab.
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Click on the day and shift you are scheduled to serve.
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Press the green Remove Me button.
How do I contact the Training and Volunteer Operations Department?
For questions about volunteering, contact volunteer@georgiaaquarium.org or call 404.581.4490. For questions about training, contact training@georgiaaquarium.org or 404.581.4208. Email is checked regularly, and phone calls are returned within one business day. When emailing the department it would be extremely helpful if you would indicate the topic (s) in the subject line. For example, if the topic concerns your uniform, in the subject tag put "uniform."
Mailing Information:
Georgia Aquarium
Attn: Volunteer Programs
225 Baker Street
Atlanta, GA 30313
Meetings & Special Events FAQs
What is included in the ballroom rental price?
Wolfgang Puck Catering is a full-service caterer that provides you with the following:
- Tables
- Classic White Basic Linens (Floor length linens are available at an additional cost)
- Chairs
- China
- Glasses
- Flatware
Do you have a boardroom to accommodate small meetings?
Our smallest space holds 200 people. For daytime groups under 100 we can confirm availability 90 days out. The Daytime Food and Beverage minimum starts at $4,000 and a room rental of $1,000.
For evening groups under 150 we can confirm availability 90 days out. The Evening Food and Beverage minimum starts at $6,500 and a room rental of $1,500.
These minimums are based upon specific rooms and dates.
Does the room rental charge go towards the Food and Beverage minimum?
The rental charge is an additional fee and does not apply towards your Food and Beverage Minimum. All beverages are included in the Food and Beverage minimum.
Can I bring in my own entertainment, florist, etc?
Yes, please click here for a copy of our event guidelines. No balloons or live animals (including fish) are permitted on site. Please note we have a strict 85db sound limit at the Aquarium.
Is Aquarium admission required for our guests?
No, this is optional. Please see rental guidelines for more information.
What do you need to hold a date?
Once you select a date with your Sales Manager and they confirm availability, we will send you a contract to confirm the date and times. We ask that you wait to send out any invitations for the event until all parties have signed the contract.
How much deposit is needed to hold a date?
50% of your room rental and food and beverage minimum are due with your signed contract. Your final payment is due five days prior to your event.
Do you offer direct billing?
No, all payments are due in advance and we accept the following forms of payment: Check, Cash, Visa, Mastercard and American Express.
What type of tables do you have?
- 66 ½ Inch Rounds, which sits 10 guests
- High Boys – limited stock
- 48 Inch Cocktail Rounds, which sit 6 guests – limited stock
- 36 Inch Cocktail Rounds, which sit 4 – limited stock
- We do supply registration tables and up to 10 tables for Auctions.
- Classroom Tables - We do not have them in house, but we will be happy to order them for you.
Can I setup Coat Check?
Yes, we do have coat check, and it is an additional charge based on group size. We require notice at least 14 days prior to the event to set up coat check.
Can you rent out the Indian Pre-Function?
This space is used as part of the ballroom space and is not rented individually.
If I rent out the entire Oceans Ballroom, can I use the Recognition Rotunda during the daytime?
No, the Recognition Rotunda is not available for private events.
Weddings FAQs
What is the average cost of a wedding at the Georgia Aquarium?
Saturday Evening:
- Rental Fee of $5,250.00
- Food & Beverage Minimum starting at $25,000.00++
Saturday Daytime:
- Rental Fee starting at $2,500.00
- Food & Beverage Minimum starting at $11,000.00++
Friday/Sunday Evening:
- Rental Fee Starting at $4,000.00
- Food & Beverage Minimum starting at $19,500.00++
What is included in the ballroom rental price?
- Tables – including the following
- Guest Seating Tables (rounds and banquet style)
- Buffet Tables
- Wedding Cake Table
- Groom’s Cake Table
- Guest Book Table
- Gift Table
- Classic White Table Linens
- Staging and Dance Floor (There will be a set-up and break-down fee. Please contact Jim Thomas with Active Production & Design for more information at 678-904-1675)
*All events are based on a four hour time block with an additional set-up time.
*Based on our current inventory.
Can I rent only one of the ballrooms for my ceremony and reception (Such as the Arctic, Pacific or Atlantic)?
We will rent the entire Oceans Ballroom for your event on a Saturday evening; therefore you can have your ceremony in one portion of the ballroom and your reception in the remainder of the ballroom. Individual sections of the ballroom such as the Arctic, Pacific and Atlantic Rooms are not rented separately on Saturday evenings.
If you are requesting a Friday evening, Saturday daytime, or Sunday, we will rent two of the ballroom sections for your event. One ballroom section will be for your ceremony and one ballroom section will be utilized for your reception.
*Please Note: Food and beverage minimums apply for both ballrooms.
Can you rent out the Indian Pre-Function or Recognition Rotunda?
These rooms are used as part of the ballroom space and are not rented individually.
Can I bring in my own entertainment, florist, cake, linens, or décor?
Yes, we will require a copy of your selected vendors & insurance. Please click here for the Vendor Guidelines and Form.
*Please Note: Balloons and live animals (including fish) are not allowed to be brought into the Georgia Aquarium. Please note that we have a strict 85db sound limit at the Aquarium.
Is there a cake cutting fee?
We are delighted to slice and serve your cake at no additional charge.
Can we substitute dessert selection for our own wedding cake to be served?
Yes, we will be happy to provide a champagne toast in lieu of dessert if you would like to provide your own wedding cake in place of Wolfgang Puck dessert.
Is Aquarium Admission required for our guests?
No, this is optional. Please see Event Guidelines for more information.
What do you need to hold a date?
Once you select a date with your Sales Manager and they confirm availability, we will send you a contract to confirm the date and times. We ask that you wait to send out any invitations for the event until all parties have signed the contract.
How much deposit is needed to hold a date?
50% of your room rental and Food and Beverage minimum are due within 10 days with your signed contract. Your final payment is due 5 days prior to your event.
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Journey with Gentle Giants
What is the purpose of this program/overview of the dive?
The program is an exploration of the Ocean Voyager exhibit and introduction to the Georgia Aquarium conservation and whale shark research program. Journey with Gentle Giants is the only opportunity in the world where you are guaranteed to swim or SCUBA dive with the largest fish in the world, the whale shark. A portion of the proceeds from this program support the Aquarium’s 4R conservation program. For more information about the Georgia Aquarium’s 4R program, please visit the Web site at www.georgiaaquarium.org.
What is the duration of the program and what is included in the experience?
The program lasts for 2.5 hours and includes a 30-minute swim or SCUBA dive in the Ocean Voyager exhibit. Participants will also view some behind-the-scenes areas of the Georgia Aquarium.
How big is the Ocean Voyager exhibit, and what will I see?
The exhibit contains 6.3 million gallons of water and ranges in depth from 20 to 33 feet deep. This exhibit houses thousands of fish including whale sharks, zebra sharks, sawfish, leopard whiprays, bowmouth guitarfish, humphead wrasses and schools of tarpon, pompano and cownose rays. That’s just to name a few.
What is the difference between SCUBA and swim?
SCUBA diving is the act of swimming underwater while using self-contained underwater breathing apparatus. There are several large diving organizations that train and certify divers and dive instructors. The Aquarium’s swim program will allow individuals to swim at the surface with an air supply, and this does not require any certification.
Do I have to be Open Water SCUBA certified?
Yes, if you would like to SCUBA dive. Proof of SCUBA certification from a nationally or internationally recognized organization must be provided, along with photo identification. There is no certification necessary to participate in the swim program.
What should I bring with me?
All you will need to bring is your swimsuit. If diving, you will have to provide proof of SCUBA certification from a nationally or internationally recognized organization, along with photo identification. Georgia Aquarium will supply all equipment (mask, fins, tank, buoyancy device, regulator, weights, wetsuit and booties) and towels. Please do not bring your own equipment or camera of any kind. Personal masks are permitted, but will be required to be disinfected. Comfortable changing rooms with showers and lockers are provided.
What is the cost of the program?
For the swim program, the cost is $225 for non-members and 10% off for Annual Pass members. For the SCUBA dive program, the cost is $325 for non-members and 10% off for Annual Pass members. Program price includes admission to the Aquarium, all equipment, the swim or dive, certificate of participation, dive log book, t-shirt and souvenir photo. DVD will be available for purchase. Equipment provided: mask, fins, tank, buoyancy device, regulator, weights, booties and wetsuit. Personal masks are permitted, but will be required to be disinfected.
Can I pre-register? Do I have to pre-register?
We encourage guest to pre-register as there are a limited number of spaces per dive. If you are interested in booking your swim or dive the day of the event, please check for availability at the information desk.
What are the age requirements?
All participants must be age 12 and older. Guests under the age of 18 must be accompanied by a participating adult. The SCUBA option is open to all certified divers. Proof of SCUBA certification from a nationally or internationally recognized organization must be provided, along with photo identification.
Are you able to dive/swim with special needs?
Yes, we have designed the locker room and dive platform to meet ADA regulations. When you call to make a reservation, please let the reservists know you have special needs and someone from the dive program will call you prior to your visit to review your special needs, mobility issues and equipment.
Are guests welcome to watch? Do they have to buy a ticket?
Yes, friends and family can watch you in the Ocean Voyager exhibit at the tunnel and big window. They must purchase general admission tickets.
How do I get to the Aquarium?
The Aquarium is located downtown right next to the new World of Coca-Cola and Centennial Olympic Park. Click here for directions.
Where do I go when I arrive?
Please go to the Dive Kiosk, located in the Atrium next to the Ocean Voyager gallery, to check in 30 minutes prior to your experience.
Will there be a guide in the water with me?
There will be three dive masters in the water with you at all times. Dive team members are CPR, first aid and emergency oxygen trained. Both the dive and swim programs are a guided tour; they are not a free swim.
How do I make a reservation?
You can make a reservation by registering online or calling 404-581-4000.
What is your rescheduling policy?
At Georgia Aquarium, we recognize that vacation plans can change. A date may be changed if it is made more than 48 hours in advance. There will be a change fee of $50 per ticket. Program no-shows or cancellations will not be refunded or rescheduled. To change your reservation, please contact the Georgia Aquarium Call Center at 404.581.4000.
What’s the water temperature?
The water temperature is 75 or 78 degrees F.
Can we feed the animals?
No.
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