Event Satisfaction Survey - Georgia Aquarium

Event Date*

Event Name*

Email*

Overall, how would you rate your entire event experience?*

Overall, how would you rate the value you received for the money?*

If you were to have an event in the same area in the future, how likely are you to host your event with Georgia Aquarium and Wolfgang Puck Catering?*

Given the opportunity, how likely are you to recommend Georgia Aquarium and Wolfgang Puck Catering to others for an event? sales process/experience overall*

Are you currently working on an event you would like us to follow up on?*

How did you learn about events at Georgia Aquarium?*

Do you recall your Sales Manager's name?*

Yes
No

If yes, please select the Sales Manager's name

Please rate your Sales Manager throughout the sales process in the following areas

Overall service provided*

Responsiveness to your calls and emails*

Timeliness of contracts, proposals and other paperwork*

Offered suggestions or alternatives*

Knowledge of facility and set up needs*

Knowledge of menu and options*

Please indicate your overall level of satisfaction with each of the following:

Sales process/experience overall*

Pre-event planning process/experience overall*

Event space and room set up*

Food and beverage overall*

Post-event phase overall*

Billing/finance overall*

Did your Sales Manager offer a site inspection?*

Hidden

If you did complete a site inspection, how would you rate your site inspection?

If you did not complete a site inspection, is there a reason why you didn't?

Did you complete a Virtual Visit with your Sales Manager?*

Hidden

If so, did you find it useful?

Did your Sales Manager review all possible Aquarium enhancements available to your event?

Please rate items below you may have selected for your event:

Behind the Scenes Tours*

Aquarium Admission*

Welcome Diver*

Quick Dip Tour*

Mascot Appearance*

Did your Sales Manager follow up with a phone call or email after your event?*

Did your event include Audio Visual services provided by Active Production and Design?*

If so, please rate your experience with Active Production and Design on the following:

Overall service provided

Overall experience with sales manager

On-site production staff

Products/services offered

Pricing

Did the final event order and diagram match the set up on the night of your event?*

Was the room set up on time?*

Did your Wolfgang Puck Catering Captain & Aquarium Event Manager introduce himself/herself to you?*

Do you recall the Catering Captain and/or Aquarium Event Manager's name?*

Please rate your Catering Captain & Aquarium Event Manager on the following:

Overall service provided*

Availability and visibility*

Being empowered to make decisions*

Problem solving*

Please rate your experience on the following:

Food taste & quality*

Food presentation*

Timeliness of service*

Please indicate any areas you encountered problems:

Comments:

May we share your comments with prospective clients via website/social media?*

Hi,

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