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Frequently Asked Questions

• Where is Georgia Aquarium?

  Georgia Aquarium is located at 225 Baker Street, across the street from the north end of Centennial Olympic Park.

• Where can I park?

  The official Georgia Aquarium parking deck operates 1,600 safe, secure and well-lit spaces attached to Georgia Aquarium. Covered and rooftop parking is available. You can pay for parking in advance online; just print and bring your pre-paid parking ticket with you to enter the parking deck. You’ll be asked to re-scan your ticket in order to exit the parking deck after your visit. There is no re-entry allowed on pre-paid parking.

  If you’re driving and planning to park onsite, use the following street address for a direct route to Georgia Aquarium parking: 357 Luckie Street, NW Atlanta, GA 30313.

  The official Georgia Aquarium Parking deck is accessible via our entrances on Luckie Street or Ivan Allen Jr. Blvd.

  Please note: After you have parked, follow the signage onsite to the main entrance.  You will see overhead sings and painted markings on the ground leading you the elevators to the main entrance.

  There is very limited oversized vehicle parking available in our parking deck.  Oversized vehicles will need to access the parking deck using the Ivan Allen Entrance, and see an attendant for access to the limited oversized vehicle parking spaces.  We cannot guarantee access to the oversized vehicle parking spaces.

  Our parking deck has vehicle height restrictions:

  • Luckie Street entrance#1 – 6’8”
  • Luckie Street Entrance #2 – 6’8”
  • Ramp to All Levels – 6’8″
  • Ivan Allen entrance – 8’2” ( pre-paid parking is not available for vehicles over 6’8″. Very limited parking for vehicles over 6’8″ )

  For your convenience, you can pay for parking in advance online. You will need to print and bring your pre-paid parking ticket with you in order to enter the parking deck. You will be asked to re-scan your ticket in order to exit the parking deck after your visit. There is no re-entry allowed on pre-paid parking.

  Georgia Aquarium parking passes are valid ONLY for the Georgia Aquarium parking deck, located at 357 Luckie Street, NW Atlanta, GA 30313. These passes are NOT valid for the World of Coca-Cola parking deck.

• MARTA (Public Transportation)

  The MARTA fare is $2.50 and customers can also use unlimited weekend, weekly and monthly passes on the route. Breeze fare cards are sold in vending machines in all rail stations. Machines accept credit, debit, and cash. For more information please contact MARTA customer service at 404.848.5000 or visit www.itsmarta.com.

  MARTA by Train:
  The Georgia Aquarium is a 10-15 minute walk from the Dome/GWCC/Philips Arena/CNN Center Station on the Blue/Green line or from the Civic Center or Peachtree Center Stations on the Red/Gold line.

  MARTA by Bus:
  Bus service is available to the Georgia Aquarium from the Civic Center MARTA bus station and Five Points MARTA station via Route 32.

• From the East of Atlanta via I-20

  Continue on I-20 West
  Exit at 56B Spring/Windsor Street
  Turn right onto Spring Street
  Turn left onto Marietta Street NW
  Turn right onto Ivan Allen Jr. Blvd.
  The official Georgia Aquarium parking deck is on the right.

• From the West of Atlanta via I-20

  Continue on I-20 East
  Exit at 56B Spring/Windsor Street
  Turn left onto Spring Street
  Turn left onto Marietta Street NW
  Turn right onto  Ivan Allen Jr. Blvd.
  The official Georgia Aquarium parking deck is on the right.

• Lost & Found

  Thank you for your recent visit, and we are sorry to hear that you may have left some items behind. We ask that you please follow the link below, to provide us all the details of what we will be looking for. Upon submission of your lost item report, you will receive further instructions.

  Report Lost Item

  Upon submission of your lost item report, you will receive further instructions.

  Lost & Found Software Provided By Chargerback

• What is Georgia Aquarium doing to help guests and staff stay healthy?

  Georgia Aquarium has several sanitization and cleanliness procedures, many of which have been enhanced given the awareness of COVID-19. Our Environmental Operations team continually cleans and disinfects frequently touched places like handles, elevators, faucets, counters, and more. We have placed additional hand sanitizer units in gallery entrances and exits and additional signage in our restrooms indicating proper handwashing techniques. For staff, disinfectant wipes, hand sanitizer, and gloves are available for all employees and volunteers.

• Need to Know
  • Food & Drink policy: No outside food or beverages are permitted in the aquarium with the exception of small snacks for children or visitors with food allergies.  The aquarium has several water bottle filling stations, we encourage you to bring a refillable water bottle for your visit.
  • Strollers:  Strollers are allowed at Georgia Aquarium, but for the best experience for you and all guests we recommend leaving them at home. If you choose to bring a stroller on your next visit, we ask that you follow our stroller policy guidelines to ensure guests of all ages have an enjoyable and safe visit. For additional questions regarding the stroller policy and exemptions, please contact 404.581.4000 or hospitality@georgiaaquarium.org ahead of your visit. 
    • Strollers cannot be larger than 29” (72 cm) in width and 52” (132 cm) in length.
    • Wagons, wagon strollers, push cars, jogging strollers and ride-ons are not permitted in order to ensure guests of all ages and abilities can maneuver through the Aquarium safely. 
    • Guests that need to utilize specialty strollers or wagons for medical or sensory purposes are exempt from this policy. 
  • Cameras:  Cameras are permitted in the Aquarium for personal use ONLY. The use of flash is prohibited in the presence of some animals. Please refrain from taking photos in our sea lion and dolphin presentations. Commercial or professional photos and video are prohibited unless expressly approved. Professional-grade equipment including but not limited to, tripods, monopods, lighting, flashes, microphones, and detachable lenses, are prohibited.
  • Lost & Found:  If you lose an item during your visit, please inquire at the Information Desk before you leave. If you discover you’ve left something behind, call 404.581.4000 between the hours of 10 a.m. – 5 p.m. to see if it has been turned in. Report Lost Item
  • First Aid:  Piedmont Hospital provides staffing for a full first-aid station, located in the restroom hallway between Ocean Voyager and Tropical Diver.
  • Nursing Mothers:  We have a private nursing/pumping room available for mothers on our second floor.
  • Weapons Policy: Georgia Aquarium has established – and strictly enforces – a “No Weapons” policy. Weapons include (but are not limited to) firearms and knives. This policy was created to ensure a safe and comfortable experience for all guests, and to eliminate a potential risk to guests, staff and/or animals. This policy was created based on the findings of a comprehensive threat assessment conducted by Georgia Aquarium. With more than two million guests visiting our facility each year, and thousands of aquatic animals living in 10 million gallons of water behind acrylic, we cannot put ourselves at risk of either an intentional or accidental discharge of a weapon within our facility. Signage has been placed on our property stating that firearms are not permitted. Enforcing this policy and ensuring the safety of aquarium guests and team members is Georgia Aquarium’s 24-hour security staff, which is supplemented by two off-duty Atlanta Police Officers.
  • General Admission Tickets Include: Aquarium admission, all available shows and all available animal galleries. To attend a presentation, you must make a reservation the day of your visit. Show times are subject to change without notice. Check our daily schedule for current show times. Reminder: Georgia Aquarium is located in the Eastern Time Zone. Please plan accordingly.
    • To reserve your seats for the dolphin presentation, click here on the day of your visit.
    • To reserve your seats for the Sea Lion Presentation, click here on the day of your visit.
  • Lockers: We do not have lockers or coat/bag check services available.  You will need to carry anything you bring into the aquarium for the duration of your visit.
• Guest Code of Conduct

  Georgia Aquarium is committed to creating a safe and enjoyable experience for every guest that comes through our doors. Our team members will always work to support an environment where someone’s visit will not be disrupted by the behavior or actions of other guests. Aquarium team members should be treated with respect at all times. Guests who violate this code of conduct will be required to leave the Aquarium immediately. Our security staff reserves the right to remove, without refund, any and all ticket holders who act inappropriately or behave in a way that makes others uncomfortable.

  Georgia Aquarium Code of Conduct:

  • Guests will be treated courteously by all Aquarium team members.
  • Guests will treat Aquarium team members courteously.
  • Guests wearing clothing with obscenities printed on them will not be permitted into the Aquarium.
  • Guest dressed in sexually explicit or revealing clothing will not be permitted into the Aquarium.
  • Shirts and footwear are required.
  • Unauthorized signage is not permitted in the Aquarium.
  • Disruptive behavior, damaging property, foul or abusive language, obscene gestures, harassing or aggressive behavior is not permitted in the Aquarium.
  • Stealing is prohibited.
  • Weapons are prohibited.
  • Unauthorized use or resale of tickets is prohibited.
  • Guests are to follow all Aquarium policies and directions given by Aquarium team members at all times.
  • Guests engaging in fighting, throwing objects or attempting to enter unauthorized areas will be removed immediately from the property without refund.
  • Guests will remain in authorized guest areas and never impede other guests or block nearby exits, aisles or exhibits.
  • Guests will provide their tickets when requested by Aquarium team members.
  • Smoking/vaping is prohibited in the Aquarium.
  • Guests consuming alcoholic beverages should do so responsibly. Guests becoming overly intoxicated, participating in or contributing to underage drinking will be escorted from the Aquarium without refund.
  • Guests will comply with team members in emergency response procedures.
  • Guests with complaints should communicate respectfully with team members regarding any issues or concerns.

   

  Guests who violate the code of conduct or engage in any other behavior that may be deemed by Georgia Aquarium team members to be inappropriate, harassing or threatening may be removed without refund. Behavior which may adversely impact the safety of people, animals or property will be removed from the property and may be subject to arrest.

• Before You Arrive
  • Hours of operation vary daily; please check our calendar before your visit.
  • Purchase tickets online to save money. Choose the date and time of your arrival, and arrive within an hour of your selected time.
  • Plan your day ahead of time by downloading our mobile app on the iTunes App Store or the Google Play store and browse our Daily Schedule to view times for our dolphin presentation and our Under the Boardwalk sea lion presentation, gallery features and more.
  • Guests typically spend 2-4 hours at the Aquarium, but you’re free to explore as long as you wish during your visit.
  • Weekends are our busiest times, so be sure to arrive early.
  • We offer daily military discounts of 10% with a valid military ID, and free admission for active military through our Military Mondays program.
  • Visiting several Atlanta attractions? Save 44% off admission to Atlanta’s top 5 attractions, with Atlanta CityPASS. Visit the attractions at your own pace, in any order, over a 9-day period. Buy CityPASS online for immediate, paperless delivery to your mobile device. Learn more.