All FAQs...

General About Georgia Aquarium

  • Can I bring my service dog into Georgia Aquarium?
  • Can I bring my pets to Georgia Aquarium?
  • Plan Your Day
  • How do you acquire your species?
  • How big is the Aquarium?
  • What can I bring into the Aquarium?
  • Why are no weapons allowed in Georgia Aquarium?
  • Where can I park?
  • What are your operating hours?
  • Where is Georgia Aquarium?

General Directions & parking

  • Entering Georgia Aquarium
  • Pre-Paid Parking
  • Vehicle Height/Size Restrictions
  • MARTA (Public Transportation)
  • Motorcoach/Bus Directions & Parking: From the East of Atlanta via I-20
  • Motorcoach/Bus Directions & Parking: From the West of Atlanta via I-20
  • Motorcoach/Bus Directions & Parking: Directions to Marshalling Yard From the Aquarium
  • Parking
  • Motorcoach/Bus Directions & Parking
  • From the West of Atlanta via I-20
  • From the East of Atlanta via I-20

General Expansion 2020

General Internships

  • I have another question. Who can I contact?
  • How do I apply?
  • Some departments list “application periods”. What does that mean?
  • Why intern at Georgia Aquarium?
  • If I was selected for an internship, what are the next steps?
  • How can I get school credit for my internship?
  • Can I volunteer at Georgia Aquarium during or after my internship?
  • Can I get a paid job in another department at Georgia Aquarium while interning?
  • Can I submit my resume early for the next application deadline?
  • Will I get to interact with any animals?
  • I am in graduate school or I just graduated college; may I apply for the internship program?
  • I am in high school; may I apply for the internship program?
  • I am an international student; may I apply for the internship program?
  • Will late applications be accepted?
  • Can I apply for more than one internship?
  • How many hours will I work? What would the schedule be?
  • What benefits will I receive as an Intern?
  • Will this internship lead to a job?
  • Is parking provided?
  • Is housing or transportation provided?
  • Will I be paid?
  • Will I be contacted about the progress of my application/resume?

General Membership

  • Who do I call if I have further questions?
  • What do I do if I don't receive an email attachment with a barcode?
  • I do not want to renew my Membership online. Is there another way to renew?
  • My reservation is for 10 a.m. but the next slot is at 11 a.m., can I only stay for one hour?
  • What are the terms and conditions of purchasing a Georgia Aquarium Membership?
  • Are there other ways to stay involved with Georgia Aquarium?
  • I need to make a change to my Membership order.
  • I need a refund on a ticket or Membership.
  • I’m having difficulty printing my electronic ticket.
  • How do I stay informed about Georgia Aquarium?
  • I received a Membership as a gift. How can I make reservations?
  • I bought an Annual Membership as a gift. How can the gift recipient make their own reservations?
  • How do I take advantage of purchasing discounted tickets online for my guests?
  • How do I reserve a date and time to visit the Aquarium for admission and special events?
  • What communications do Members receive?
  • Can I get inside with just my Membership card?
  • What is the procedure for getting my Membership card?
  • How do I take advantage of my member ticket benefits?
  • What if I want to upgrade my Membership?
  • How do I purchase a Membership?
  • Do Members receive any hotel discounts?
  • Can I buy a Guest Membership to share among my friends and family?
  • Is my Membership tax deductible?
  • I have a child under the age of three. Do they need a Membership or reservation?
  • Do Members receive free parking?
  • Do you offer a family membership?
  • How many guests are allowed with my Membership?
  • What are the benefits of being a Georgia Aquarium Member?

General Seafood Savvy

  • How is Georgia Aquarium setting an example for sustainability?
  • What are some of the major concerns to farm-raised and imported shrimp?
  • Where can I buy (locally) sustainable seafood?
  • How do I know the seafood I purchase is from an environmentally responsible source?
  • What can you do as a consumer?
  • How is sustainability determined?
  • Why do seafood choices matter?
  • Why should sustainability be important to me?
  • What does "sustainable seafood" mean?
  • What is Seafood Savvy?
  • Why are some farm-raised fish OK and others not?

General Security

  • Can I bring my pets to Georgia Aquarium?
  • Does my entire group have to go through security?
  • Why are no weapons allowed in Georgia Aquarium?
  • Is there a security check before you get into the Aquarium?

General Tickets

  • Plan Your Day
  • Do you offer refunds?
  • Can I buy tickets online?
  • Can I buy tickets in advance?

General Volunteer

  • Contact Information
  • Where can I keep my belongings while I am volunteering?
  • Where do I report for the Information Session and Orientation?
  • Where do I park at the Aquarium, and what is the cost to volunteers?
  • How can I acquire more uniform shirts?
  • Do my training hours count toward my service hours?
  • Do I have to wear a uniform?
  • How may I earn service hours?
  • Is the administrative fee refundable?
  • How long does background check take?
  • How do I volunteer behind the scenes?
  • What does the administrative fee cover?
  • How do I become a volunteer?
  • How may I monitor the progress of my application?
  • What are the benefits of volunteering at Georgia Aquarium?
  • How may I monitor the progress of my application?
  • What are the benefits of volunteering at Georgia Aquarium?

General Wedding

Events Turtle Trot 5k

  • What is the cancellation policy?
  • Are strollers allowed on the course?
  • What are the age groups?
  • Who receives an award?
  • Is this race a Peachtree Qualifier?
  • Can spectators attend the post-race celebration?
  • What is allowed at the post-race celebration?
  • Is there a bag check?
  • I’m taking MARTA to the race. What is the closest station?
  • Is parking included with my ticket?
  • Can children participate?
  • Will there be day-of-race registration?
  • What is included with my registration?
  • Do I have to attend packet pickup?
  • Can someone else pick up my packet for me?

Experiences 4D Funbelievable Theater

  • Photosensitivity Warning

Experiences Behind the Seas Tours

Experiences Beluga Interaction

  • Will tickets be available for walk-up guests?
  • Can I bring a photographer or person with me to film underwater?
  • Can you accommodate my size?
  • Can I bring my own wetsuit?
  • Can I buy out a time slot to experience the encounter alone?
  • Can we feed the animals?
  • What is the water temperature?
  • What is your rescheduling policy?
  • How do I make a reservation?
  • Will there be a trainer with me?
  • Where do I go when I arrive?
  • Are guests welcome to watch?
  • What are the age requirements?
  • Can I pre-register? Do I have to pre-register?
  • What should I bring with me?
  • Is this a swim-with/immersion program?
  • What's the duration of the program and what's included in the experience?
  • What's the purpose of this program/overview of the encounter?

Experiences Deepo's Hideaway

Experiences Dolphin Celebration

Experiences Dolphin Encounter

  • What times are the Dolphin Encounter Program?
  • Are you able to participate in a Dolphin Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What happens if I am late or cannot make it?
  • Where do I go when I arrive?
  • How do I get to the aquarium?
  • What are the age requirements?
  • How do I make a reservation?
  • Are reservations required?
  • How much does it cost?
  • What should I bring with me?
  • How long is the program and what will I see?

Experiences Journey with Gentle Giants — Dive

  • What is your cancellation policy?
  • What equipment is included in the dive program?
  • What equipment is included in the swim program?
  • What times are available for the SCUBA dive program?
  • What times are available for the snorkel swim program?
  • Can we feed the animals?
  • What's the water temperature?
  • What is your rescheduling / date change policy?
  • How do I make a reservation?
  • Will there be a guide in the water with me?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • Where do I go when I arrive at the Aquarium?
  • Can my size be accommodated?
  • Are you able to dive / swim with special needs?
  • What are the age requirements?
  • Can I pre-register? Do I have to pre-register?
  • What is the cost of the program?
  • What should I bring with me?
  • Do I have to be SCUBA certified?
  • What's the difference between SCUBA and swim?
  • How big is the Ocean Voyager exhibit, and what will I see?
  • What's the duration of the program and what's included in the experience?
  • What is the purpose of this program/overview of the dive?
  • Which program should I participate in: the swim or dive?

Experiences Journey with Gentle Giants — Swim

  • What is your cancellation policy?
  • What equipment is included in the dive program?
  • What equipment is included in the swim program?
  • What times are available for the SCUBA dive program?
  • What times are available for the snorkel swim program?
  • Can we feed the animals?
  • What's the water temperature?
  • What is your rescheduling / date change policy?
  • How do I make a reservation?
  • Will there be a guide in the water with me?
  • Where do I go when I arrive?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • Can my size be accommodated?
  • Are you able to dive/swim with special needs?
  • What are the age requirements?
  • Can I pre-register? Do I have to pre-register?
  • What is the cost of the program?
  • What should I bring with me?
  • Do I have to be SCUBA certified?
  • What is the difference between SCUBA and swim?
  • How big is the Ocean Voyager exhibit, and what will I see?
  • What is the duration of the program and what is included in the experience?
  • What is the purpose of this program/overview of the dive?
  • Which program should I participate in: the swim or dive?

Experiences Penguin Encounter

  • Are you able to participate in a Penguin Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What happens if I am late or cannot make it?
  • Where do I go when I arrive?
  • How many participants can participate in a single program?
  • What are the age requirements?
  • How do I make a reservation?
  • Do I need to make a reservation?
  • What is the cost of the program?
  • What should I bring with me?
  • What times are the Penguin Encounters held?
  • What do we get to do with the penguins?
  • What will I see, and how long is the program?

Experiences Rebreather Dive Program

  • How do I make a reservation?
  • Will there be a guide in the water with me?
  • Where do I go when I arrive?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • Can my size be accommodated?
  • Are you able to dive/swim with special needs?
  • Can I pre-register? Do I have to pre-register?
  • What should I bring with me?
  • How big is the Ocean Voyager exhibit, and what will I see?
  • What is the purpose of this program/overview of the dive?
  • What is your cancellation/no-show policy?
  • What is your date change policy?
  • Who is allowed to dive?
  • What is included in the price?
  • Do you need experience with a rebreather?
  • What is a rebreather dive?

Experiences Sea Lion Encounter

  • Are you able to participate in a Sea Lion Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What happens if I am late or cannot make it?
  • Where do I go when I arrive?
  • How do I get to the Aquarium?
  • What are the age requirements?
  • How do I make a reservation?
  • Are reservations required?
  • How much does it cost?
  • What should I bring with me?
  • How long is the program and what will I see?

Experiences Sea Otter Encounter

  • Are you able to participate in a Sea Otter Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What happens if I am late or cannot make it?
  • Where do I go when I arrive?
  • What are the age requirements?
  • How do I make a reservation?
  • Are reservations required?
  • How much does it cost?
  • What should I bring with me?
  • How long is the program and what will I see?

Experiences Seal Encounter

  • How long is the program and what will I see?
  • What should I bring with me?
  • How much does it cost?
  • Are reservations required?
  • How do I make a reservation?
  • What are the age requirements?
  • Where do I go when I arrive?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • Are you able to participate in a Seal Encounter with special needs?

Experiences Sleep Under the Sea

  • Where Do Guests Sleep?
  • Can I Request a Sleeping Area?
  • What Is the Minimum Age Allowed?
  • When Is Payment Due?
  • How Soon Should We Reserve Spots?
  • What Meals Are Included?

Experiences Specialty Certifications

  • Pre-Requisites
  • What do I need to bring?
  • Who can participate?
  • When can I participate?
  • How can I participate?

Experiences Under the Boardwalk

  • Photosensitivity Warning

Experiences Virtual Reality Simulator

  • How Does It Work?

Experiences Waddle Walk

Group Tickets Dive

  • Questions?
  • Plan Your Day
  • Check-In Times
  • Plan for Lunch
  • Purchase Bus Parking
  • Send Roster Information
  • Whale Shark / Manta Ray PADI Specialties
  • Distribute the Dive/Swim Guide
  • Sign Your Waviers
  • Finalize Your Reservation
  • Plan Your Day

Group Tickets Education

  • Plan Your Day
  • Questions?
  • Plan Your Day
  • Purchase Bus Parking
  • Plan for Lunch
  • Share This Information
  • Finalize Your Reservation

Group Tickets General Info

  • Do you help with booking hotels?
  • Plan Your Day
  • What is considered a group?
  • How do we make a reservation?
  • We don’t know how many people are coming, is this a problem?
  • When do we have to pay?
  • Will we receive an invoice/receipt for our ticket purchase?
  • How will we receive our tickets?
  • Where is the Will Call window?
  • Can we make changes to our ticket order or reservation at the Will Call window?
  • What is the wait time at the Will Call window?
  • We already have our tickets. What do we need to do?
  • Why are no weapons allowed in Georgia Aquarium?

Group Tickets General/Youth

  • Plan Your Day
  • Finalize Your Reservation
  • Plan for Lunch
  • Purchase Bus Parking
  • Plan Your Day
  • Check-In Times for Animal Encounters
  • Check-In Times for Behind-The-Seas Tours
  • Questions?

Group Tickets Sleepovers

  • Plan Your Day
  • Questions?
  • Plan Your Day
  • Purchase Bus Parking
  • Read the Sleepover Handbook
  • Finalize Your Reservation

Group Tickets Sponsored Education Admission

  • Where do buses park?
  • Can we bring our own lunches?
  • When can we visit?
  • After I submit my application, when will I receive a response?
  • How much are add on chaperones & vehicles?
  • Who is eligible?
  • How do I apply?
  • Questions?
  • Plan Your Day
  • Purchase Bus Parking
  • Share This Information
  • Plan for Lunch
  • Finalize Your Reservation

Still Need Help? Contact Us.

For more information, email us at help@georgiaaquarium.org or call (404) 581-4000.

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