All FAQs...

Events Aqua Vino Donors

Events CAMEO personalized videos

  • What should I include in my request?
  • Can I request specific species to participate in my message?
  • Can I request specific animals by name?
  • How do you film these videos?
  • How long does it take before my message arrives?
  • Can I purchase a CAMEO message/request through your website or call center?
  • How do I submit my request?
  • How much do they cost?
  • Where can I see some Georgia Aquarium CAMEO samples?
  • How long are Georgia Aquarium CAMEO video messages?
  • What do Georgia Aquarium CAMEO videos look like?
  • What are CAMEO Videos?

Events Galas & Fundraisers

  • What Covid-19 safety measures have you implemented for events?
  • Am I able to setup my event the day before?
  • Will my guests have access to visit the Aquarium?
  • May I pay for my guests’ parking?
  • Is there a sound limit?
  • Can I bring in my own entertainment, florist, DJ, etc.?
  • What is included in the room rental cost?
  • Does the room rental charge go towards my food and beverage minimum?
  • Is there a nonprofit rate?

Events Girl Scout Night

  • I see the overnight portion is sold out. Is there a waitlist?
  • Is there a handbook for the sleepover portion of the Girl Scout Night event?
  • Where do I enter for the Girl Scout Night event?
  • Are there any additional costs that I should anticipate for the event?
  • Will there be food available?
  • Are there going to be badge programming opportunities?
  • Does every Girl Scout receive the special Georgia Aquarium branded patch?
  • Can I arrive earlier than 6:00pm to explore the Aquarium?
  • Can I use my Georgia Aquarium membership or Resident Pass to attend the event?
  • Can friends and family members visit with their Girl Scout?

Events Manta Race 5K

  • What are the age groups?
  • Who receives an award?
  • Can children participate?
  • What is included with my registration?
  • Can someone else pick up my packet for me?

Events Safety Measures

  • Need to Know
  • Getting Here
  • If I buy my tickets online, do I need to print them, or is showing the email on my phone is enough?
  • Re-Entry
  • Can I visit the Gift Shop without a ticket to Georgia Aquarium?
  • What can I wear to the aquarium?

Events Turtle Trot 5k

  • What is the cancellation policy?
  • What are the age groups?
  • Who receives an award?
  • Is this race a Peachtree Qualifier?
  • Can spectators attend the post-race celebration?
  • What is allowed at the post-race celebration?
  • Is there a bag check?
  • I’m taking MARTA to the race. What is the closest station?
  • Is parking included with my ticket?
  • Can children participate?
  • Will there be day-of-race registration?
  • What is included with my registration?
  • Do I have to attend packet pickup?
  • Can someone else pick up my packet for me?

Experiences "The Aquarium" Behind the Seas Tour

  • If I buy my tickets online, do I need to print them, or is showing the email on my phone is enough?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • Who can book a tour?
  • Are there any clothing restrictions?
  • How many people are on a tour?
  • When do I pay for the tour?
  • If I miss the tour, can I get a refund?
  • Can I reschedule my booked date?
  • Can the date of a tour change?
  • Where should I go when I arrive?
  • Will there be somewhere I can use the restroom?
  • Can I bring food or drinks with me?
  • Can I bring my stroller?
  • Can I take pictures or videos?

Experiences Aquatic Advocate Program

  • Can I get my money back if I'm late?
  • What happens if I'm late?
  • Can I still do the PADI Specilaty?
  • What's the difference between this program and the former PADI Specialties?

Experiences Behind the Seas Tours

  • If I buy my tickets online, do I need to print them, or is showing the email on my phone is enough?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • Will masks be required on the Behind the Seas Highlight Tour?
  • Where should I go when I arrive?
  • Is food or drink allowed on the tour?
  • Can the date of a tour change?
  • Can I reschedule my booked date?
  • If I miss the tour, can I get a refund?
  • When do I pay for the tour?
  • How many people are on a tour?
  • Are there any clothing restrictions?
  • Who can book a tour?

Experiences Beluga Encounter

  • What should I bring with me?
  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What is the cancellation and date change policy?
  • Can I participate in a Beluga Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What are the age requirements?
  • Do I need to pre-register? How do I make a reservation?
  • How long is the program and what will I see?
  • Can we feed the animals?

Experiences Deepo's Hideaway

  • Does Deepo ever leave the hideaway?

Experiences Dolphin Celebration

  • What happens if I miss the dolphin presentation I purchased preferred seating tickets for?
  • What happens if the dolphin presentation I purchased preferred seating tickets for is cancelled? Will I receive a refund?
  • Where should I go when it is time for my dolphin presentation? Will there be a separate line for preferred seating?
  • Is preferred seating available for all dolphin presentations throughout the day?
  • Is there a designated area for preferred seating inside the dolphin theater? Will I be able to choose my seat?
  • Can I purchase preferred seats for more than one dolphin presentation?
  • How many preferred seats are available for each dolphin presentation?
  • Can I purchase a preferred seat for the dolphin presentation in the dolphin theater or elsewhere in the Dolphin Coast gallery?
  • Where can I purchase preferred seating for dolphin presentations?
  • When can I purchase a preferred seat for the dolphin presentation? Is there a time limit?
  • Will Members receive a discounted rate for preferred seating purchases?
  • Do I need to purchase a separate ticket in order to see the Dolphin Celebration presentation?
  • PHOTOSENSITIVITY WARNING:

Experiences Dolphin Encounter

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What is the cancellation and date change policy for the Dolphin Encounter?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • Where do I go when I arrive?
  • What are the age requirements?
  • How do I make a reservation?
  • Do I need to make a reservation?
  • What should I bring with me?
  • How long is the program and what will I see?

Experiences Journey with Gentle Giants — Dive

  • What else can I add to my experience?
  • Can I buy out a time slot for a more private experience?
  • Can I take my own photos or videos?
  • When should I arrive for my program?
  • What are the physical limitations of the dive program?
  • What if I am not scuba certified?
  • I am an experienced diver and am very comfortable in the water - is there a program for divers like me?
  • I am a new diver/I have not been diving in a long time – can I still participate?
  • Can I bring my own mask?
  • Do you offer private changing rooms?
  • What is your cancellation/no-show policy?
  • What equipment is included in the scuba dive program?
  • What times are available for the scuba dive program?
  • Can I touch or pet the animals?
  • What is your rescheduling/date change policy?
  • How do I make a reservation?
  • Will there be a guide in the water with me?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • Am I able to dive with impairments or disabilities?
  • What are the age requirements?
  • Do I have to pre-register, or can I sign up when I arrive?
  • What should I bring with me?
  • Do I have to be SCUBA certified to dive?
  • How big is the Ocean Voyager exhibit, and what will I see?
  • What's the duration of the program and what's included in the experience?

Experiences Journey with Gentle Giants — Swim

  • What else can I add-on to my experience?
  • Can I buy out a time slot for a more private experience?
  • Can we take our own photos or video?
  • When should I arrive for my program?
  • Do you offer private changing rooms?
  • What is your cancellation/no-show policy?
  • Can we touch the animals?
  • What is your rescheduling / date change policy?
  • How do I make a reservation?
  • Will there be a guide in the water with me?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What are the physical limitations of the Swim Program?
  • Am I able to participate in the swim with impairments or disabilities?
  • Do I have to pre-register, or can I sign up when I arrive?
  • What should I bring with me?
  • How big is the Ocean Voyager exhibit, and what will I see?
  • What is the duration of the program and what is included in the experience?
  • What equipment is included in the swim program?
  • What times are available for the Swim Program?
  • What are the age requirements?

Experiences Penguin Encounter

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • Can I buy shirts that look like the ones staff wears?
  • What is the purpose of this program/overview of the interactive experience?
  • Are you able to participate in a Penguin Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What happens if I am late or cannot make it?
  • Where do I go when I arrive?
  • How many participants can participate in a single program?
  • What are the age requirements?
  • How do I make a reservation?
  • What should I bring with me?
  • What do we get to do with the penguins?
  • What will I see, and how long is the program?

Experiences Rebreather Dive Program

  • When should I arrive for my program?
  • Can I bring my own mask?
  • Do you offer private changing rooms?
  • How do I make a reservation?
  • Will there be a guide in the water with me?
  • Where do I go when I arrive?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • Can my size be accommodated?
  • Are you able to dive/swim with special needs?
  • Can I pre-register? Do I have to pre-register?
  • What should I bring with me?
  • How big is the Ocean Voyager exhibit, and what will I see?
  • What is the purpose of this program/overview of the dive?
  • What is your cancellation/no-show policy?
  • What is your date change policy?
  • Who is allowed to dive?
  • What is included in the price?
  • Do you need experience with a rebreather?
  • What is a rebreather dive?

Experiences Scouting Out Conservation

  • Is the hike difficult or is the terrain challenging?
  • What is the minimum/maximum age allowed on a program? 
  • Is there a water fountain?
  • How long is the program? 
  • Is there a maximum group size?
  • How many adults will be present? Can I join? 
  • Is food and drink provided? 
  • Is parking guaranteed with program purchase?
  • How do I get to the hiking area? 
  • Are we required to attend both the sleepover and program? 
  • What should my Scout bring? 
  • Do we need to have our entire troop present to attend? 
  • Are your staff merit badge counselors? 
  • Does completing this program guarantee that my Scout receives their badge at the end? 
  • What happens if my Scout gets an injury while hiking? 
  • Will my Scout have access to a restroom while hiking? 
  • Do I have to be a Scout to sign up for this program?

Experiences Sea Lion Encounter

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What is the purpose of this program/overview of the interactive experience?
  • Are you able to participate in a Sea Lion Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What happens if I am late or cannot make it?
  • Where do I go when I arrive?
  • What are the age requirements?
  • Are reservations required? How do I make a reservation?
  • What should I bring with me?
  • How long is the program and what will I see?

Experiences Sea Lion Up Close Program

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • At what age can children participate?
  • Will I be required to wear a mask to participate in this program?
  • Is General Admission included with the purchase of this program?
  • What is the purpose of this program/overview of the interactive experience?
  • Are you able to participate in a Sea Lion Up Close Program with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • Where do I go when I arrive?
  • What should I bring with me?
  • How long is the program and what will I see?

Experiences Sea Otter Encounter

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What is the purpose of this program/overview of the interactive experience?
  • Can I participate in a Sea Otter Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What is the cancellation and date change policy?
  • Where do I go when I arrive?
  • What are the age requirements?
  • Do I need to pre-register? How do I make a reservation?
  • What should I bring with me?
  • How long is the program and what will I see?

Experiences Seal Encounter

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What happens if I am late or cannot make it?
  • Are you able to participate in a Seal Encounter with special needs?
  • What is the purpose of this program/overview of the interactive experience?
  • How long is the program and what will I see?
  • What should I bring with me?
  • Are reservations required?
  • How do I make a reservation?
  • What are the age requirements?
  • Where do I go when I arrive?
  • Are guests welcome to watch? Do they have to buy a ticket?

Experiences Shark and Ray Interaction

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What is the water temperature?
  • What’s the purpose of this program/overview of the encounter?
  • What’s the duration of the program and what’s included in the experience?
  • Is this a "swim-with" program?
  • What should I bring with me?
  • What are the age requirements?
  • Are guests welcome to watch?
  • Will there be a staff member with me?
  • Where do I go when I arrive?
  • How do I make a reservation?
  • What is your rescheduling policy?
  • Can we feed the animals?
  • Can I buy out a time slot to experience the encounter alone?
  • Can I bring my own wetsuit?
  • Can you accommodate my size?
  • Can I bring a photographer or person with me to film underwater?
  • Will tickets be available for walk-up guests?
  • Are you able to participate in a Shark and Ray Interaction with special needs?

Experiences Shark Cage Dive

  • When should I arrive for my program?
  • Can I bring my own mask?
  • I’m claustrophobic – should I participate?
  • What is your cancellation/no-show policy?
  • What times are available for the Cage Program?
  • What kind of equipment will I be using?
  • How deep underwater will I go?
  • What if I am not comfortable using the full-face mask?
  • Is it safe to dive with sharks?
  • How can I best prepare for my experience using a full-face mask?
  • Do you offer private changing rooms?
  • Are you able to participate in a Shark Cage Dive with special needs/considerations?
  • How big is the Sharks! Predators of the Deep® habitat and what will I see?
  • What is the purpose of this program?
  • Do I need to be a certified diver to participate?
  • What’s the duration of the program and what’s included in the experience?
  • Is this a swim-with-sharks program?
  • What should I bring with me?
  • Do I have to pre-register or can I sign up when I arrive?
  • What are the age requirements?
  • Are guests welcome to watch?
  • Where do I go when I arrive?
  • Will there be a staff member with me?
  • How do I make a reservation?
  • What is your rescheduling policy?
  • Can we feed/touch the animals?
  • Can I buy out a time slot for a more private experience?
  • What are the physical limitations of the cage dive program?
  • Can I bring a photographer or person with me to film underwater?

Experiences Sleep Under the Sea

  • Does the Georgia Aquarium provide showers for Sleepover guests?
  • If I buy my tickets online, do I need to print them, or is showing the email on my phone is enough?
  • Do you have a Program Handbook for my Sleep Under the Sea sleepover?
  • Can I buy shirts that look like the ones staff wears?
  • Where Do Guests Sleep?
  • Can I Request a Sleeping Area?
  • What Is the Minimum Age Allowed?
  • When Is Payment Due?
  • How Soon Should We Reserve Spots?
  • What Meals Are Included?

Experiences Specialty Certifications

  • Pre-Requisites
  • What do I need to bring?
  • Who can participate?
  • When can I participate?
  • How can I participate?

Experiences Under the Boardwalk

  • Photosensitivity Warning

Experiences Virtual Reality Simulator

  • How Does It Work?

Experiences Waddle Walk

  • Will I get to touch a penguin?
  • How long does this presentation last?

Group Tickets Education

  • Plan Your Day
  • Questions?
  • Plan Your Day
  • Purchase Bus Parking
  • Plan for Lunch
  • Share This Information
  • Finalize Your Reservation

Group Tickets General Info

  • Need to Know
  • Before You Arrive
  • Guest Code of Conduct
  • During Your Visit
  • Can I visit the Gift Shop without a ticket to Georgia Aquarium?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • Do you have preferred hotels near the aquarium?
  • Can I buy shirts that look like the ones staff wears?
  • Lost & Found
  • Do you help with booking hotels?
  • Plan Your Day
  • What is considered a group?
  • How do we make a reservation?
  • We don’t know how many people are coming, is this a problem?
  • When do we have to pay?
  • Will we receive an invoice/receipt for our ticket purchase?
  • How will we receive our tickets?
  • Where is the Will Call window?
  • Can we make changes to our ticket order or reservation upon arrival to the Aquarium?
  • What is the wait time at the Will Call window?
  • We already have our tickets. What do we need to do?
  • Why are no weapons allowed in Georgia Aquarium?
  • Where can I park?
  • Vehicle Height/Size Restrictions

Group Tickets General/Youth

  • Plan Your Day
  • Finalize Your Reservation
  • Plan for Lunch
  • Purchase Bus Parking
  • Plan Your Day
  • Check-In Times for Animal Encounters
  • Check-In Times for Behind-The-Seas Tours
  • Questions?
  • Vehicle Height/Size Restrictions

Group Tickets Sleepovers

  • Does the Georgia Aquarium provide showers for Sleepover guests?
  • Do you have a Program Handbook for my Sleep Under the Sea sleepover?
  • Questions?
  • Purchase Bus Parking
  • Finalize Your Reservation

Group Tickets Sponsored Education Admission

  • Where do buses park?
  • Can we bring our own lunches?
  • When can we visit?
  • After I submit my application, when will I receive a response?
  • How much are add on chaperones & vehicles?
  • Who is eligible?
  • How do I apply?
  • Questions?
  • Plan Your Day
  • Purchase Bus Parking
  • Share This Information
  • Plan for Lunch
  • Finalize Your Reservation

Group Tickets Sponsored Outreach

  • When can we have a program?
  • After I submit my application, when will I receive a response?
  • Who is eligible?
  • How do I apply?

Group Tickets Virtual Field Trips

  • Am I able to book a Virtual Field Trip for my entire grade level, school, or district?
  • What platform will I use for virtual programs?
  • Something came up, am I able to reschedule?
  • How will I receive our virtual program?
  • Will I receive an invoice/receipt for our ticket purchase?
  • When do I have to pay?
  • How do I make a reservation?
  • Is it possible to have a Georgia Aquarium Educator lead the virtual field trip?
  • What happens if I miss my scheduled virtual experience?
  • Can I pause, fast forward or rewind the virtual experience?
  • How will my students register for the virtual experience?

Still Need Help? Contact Us.

For more information, email us at help@georgiaaquarium.org or call (404) 581-4000.

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