

Everything You Need to Know
Frequently Asked Questions
About Georgia Aquarium – Directions & Parking
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Getting Here
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Do you have preferred hotels near the aquarium?
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Entering Georgia Aquarium
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Where can I park?
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Pre-Paid Parking
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Vehicle Height/Size Restrictions
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MARTA (Public Transportation)
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Motorcoach/Bus Directions & Parking: From the East of Atlanta via I-20
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Motorcoach/Bus Directions & Parking: From the West of Atlanta via I-20
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Motorcoach/Bus Directions & Parking: Directions to Marshalling Yard From the Aquarium
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Parking
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Motorcoach/Bus Directions & Parking
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From the West of Atlanta via I-20
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From the East of Atlanta via I-20
About Georgia Aquarium – General Information
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Do children need to be accompanied by an adult at Georgia Aquarium?
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Guest Code of Conduct
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During Your Visit
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Come Back Guarantee
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Re-Entry
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Can I visit the Gift Shop without a ticket to Georgia Aquarium?
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My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
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What can I wear to the aquarium?
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Can I buy shirts that look like the ones staff wears?
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Lost & Found
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Can I bring my service dog into Georgia Aquarium?
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Can I bring my pets to Georgia Aquarium?
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How do you acquire your species?
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How big is the Aquarium?
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What can I bring into the Aquarium?
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Why are no weapons allowed in Georgia Aquarium?
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Where is Georgia Aquarium?
About Georgia Aquarium – Security
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Need to Know
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Guest Code of Conduct
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Re-Entry
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Can I visit the Gift Shop without a ticket to Georgia Aquarium?
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What can I wear to the aquarium?
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Can I buy shirts that look like the ones staff wears?
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Lost & Found
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Can I bring my pets to Georgia Aquarium?
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Does my entire group have to go through security?
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Why are no weapons allowed in Georgia Aquarium?
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Is there a security check before you get into the Aquarium?
About Georgia Aquarium – Sensory Room
Tickets & Memberships – Membership
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I’m having trouble with my online account. Who should I contact?
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Who do I call if I have further questions?
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What do I do if I don't receive an email attachment with a barcode?
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I do not want to renew my Membership online. Is there another way to renew?
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My reservation is for 10 a.m. but the next slot is at 11 a.m., can I only stay for one hour?
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What are the terms and conditions of purchasing a Georgia Aquarium Membership?
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Are there other ways to stay involved with Georgia Aquarium?
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I need to make a change to my Membership order.
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I need a refund on a ticket or Membership.
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I’m having difficulty printing my electronic ticket.
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How do I stay informed about Georgia Aquarium?
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I received a Membership as a gift. What's next?
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I bought an Annual Membership as a gift. What's next?
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How do I take advantage of purchasing discounted tickets online for my guests?
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How do I reserve a date and time to visit the Aquarium for admission and special events?
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What communications do Members receive?
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Can I get inside with just my Membership card?
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What is the procedure for getting my Membership card?
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How do I take advantage of my member ticket benefits?
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What if I want to upgrade my Membership?
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How do I purchase a Membership?
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Do Members receive any hotel discounts?
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Can I buy a Guest Membership to share among my friends and family?
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Is my Membership tax deductible?
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I have a child under the age of three. Do they need a Membership or reservation?
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Do Members receive discounted parking?
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Do you offer a family membership?
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How many guests are allowed with my Membership?
Tickets & Memberships – Tickets
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Need to Know
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Can I use Atlanta CityPASS® tickets to visit the aquarium?
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Do children need to be accompanied by an adult at Georgia Aquarium?
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If I buy my tickets online, do I need to print them, or is showing the email on my phone is enough?
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Re-Entry
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What's included in my general admission ticket?
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Can I visit the Gift Shop without a ticket to Georgia Aquarium?
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If I am buying tickets online can we use a credit card that is not based in the U.S.?
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Do you offer refunds?
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Can I buy tickets online?
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Can I buy tickets in advance?
Plan Ahead Pricing – Plan Ahead Pricing
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What is Plan-Ahead Pricing?
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How does Plan-Ahead Pricing work?
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How do I get the best price?
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What are the most affordable times to visit?
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Why do the prices change everyday?
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How far ahead do I need to purchase tickets in order to save?
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Are these final prices or is it possible for the price to go down tomorrow?
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If I have already purchased tickets, can I reschedule to visit on another day?
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Does Plan-Ahead Pricing impact membership rates?
Experiences – Sharks! From Above
Experiences – Behind the Seas Tour: Explore the Surface
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Who can book a tour?
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Where should I go when I arrive?
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How many people can attend a tour?
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What will I see on the Explore the Surface tour?
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Do I need to print my online ticket?
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Are guests permitted to bring food or drinks on the tour?
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What is your rescheduling/refund policy?
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Are there any specific clothing restrictions?
Experiences – Behind the Seas Tour: Dive Deeper
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Where should I go when I arrive?
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How many people can attend a tour?
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What will I see on the Dive Deeper tour?
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Do I need to print my online ticket?
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Who can book a tour?
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Are guests permitted to bring food or drinks on the tour?
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What is your rescheduling/refund policy?
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Are there any specific clothing restrictions?
Experiences – Behind the Seas Tour: Private Voyage
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How can I book my Private Voyage?
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How many people can attend a tour?
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What will I see on the Private Voyage tour?
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My picture was taken by the professional photographers on this tour, how can I find it?
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Do I need to print my online ticket?
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Are guests permitted to bring food or drinks on the tour?
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What is your rescheduling/refund policy?
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Are there any specific clothing restrictions?
Experiences – Beluga Encounter
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What should I bring with me?
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What if I didn't fill out my waiver for my animal interaction or encounter?
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Do participants have to wear a mask?
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My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
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What is the cancellation and date change policy?
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Can I participate in a Beluga Encounter with special needs?
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Are guests welcome to watch? Do they have to buy a ticket?
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What are the age requirements?
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Do I need to pre-register? How do I make a reservation?
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How long is the program and what will I see?
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Can we feed the animals?
Experiences – Dolphin Encounter
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What if I didn't fill out my waiver for my animal interaction or encounter?
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Do participants have to wear a mask?
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My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
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What is the cancellation and date change policy for the Dolphin Encounter?
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Are guests welcome to watch? Do they have to buy a ticket?
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Where do I go when I arrive?
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What are the age requirements?
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Do I need to make a reservation?
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What should I bring with me?
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How long is the program and what will I see?
Experiences – Dolphin Presentation
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What happens if I miss the dolphin presentation I purchased preferred seating tickets for?
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What happens if the dolphin presentation I purchased preferred seating tickets for is cancelled? Will I receive a refund?
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Where should I go when it is time for my dolphin presentation? Will there be a separate line for preferred seating?
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Is preferred seating available for all dolphin presentations throughout the day?
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Is there a designated area for preferred seating inside the dolphin theater? Will I be able to choose my seat?
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Can I purchase preferred seats for more than one dolphin presentation?
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How many preferred seats are available for each dolphin presentation?
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Can I purchase a preferred seat for the dolphin presentation in the dolphin theater or elsewhere in the Dolphin Coast gallery?
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Where can I purchase preferred seating for dolphin presentations?
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When can I purchase a preferred seat for the dolphin presentation? Is there a time limit?
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Do members receive a discounted rate for preferred seating?
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Do I need to purchase a separate ticket in order to see the dolphin presentation?
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Photosensitivity Warning
Experiences – Journey with Gentle Giants — Swim
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What are the age requirements?
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What are the physical limitations of the Swim Program?
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What is the duration of the program and what is included in the experience?
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What times are available for the Swim Program?
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Do I have to pre-register, or can I sign up when I arrive?
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Can I buy out a time slot for a more private experience?
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Will there be a guide in the water with me?
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What equipment is included in the swim program?
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What should I bring with me?
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Can we touch the animals?
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What else can I add-on to my experience?
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Can we take our own photos or video?
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Are guests welcome to watch? Do they have to buy a ticket?
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What is your cancellation & date change policy?
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Am I able to participate in the swim with impairments or disabilities?
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How big is the Ocean Voyager exhibit, and what will I see?
Experiences – Journey with Gentle Giants — Dive
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What are the age requirements?
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What are the physical limitations of the dive program?
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Do I have to be SCUBA certified to dive?
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I am a new diver/I have not been diving in a long time – can I still participate?
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What time should I arrive?
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What if I am not scuba certified?
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Am I able to dive with impairments or disabilities?
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What's the duration of the program and what's included in the experience?
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Do I have to pre-register, or can I sign up when I arrive?
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How do I make a reservation?
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Can I buy out a time slot for a more private experience?
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What equipment is included in the scuba dive program?
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What should I bring with me?
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Will there be a guide in the water with me?
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What else can I add to my experience?
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Can I take my own photos or videos?
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Are guests welcome to watch? Do they have to buy a ticket?
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Can I touch or pet the animals?
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How big is the Ocean Voyager exhibit, and what will I see?
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What is your cancellation/no-show policy?
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What is your rescheduling/date change policy?
Experiences – Penguin Encounter
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What if I didn't fill out my waiver for my animal interaction or encounter?
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Do participants have to wear a mask?
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My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
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Can I buy shirts that look like the ones staff wears?
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What is the purpose of this program/overview of the interactive experience?
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Are you able to participate in a Penguin Encounter with special needs?
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Are guests welcome to watch? Do they have to buy a ticket?
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What happens if I am late or cannot make it?
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Where do I go when I arrive?
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How many participants can participate in a single program?
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What are the age requirements?
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How do I make a reservation?
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What should I bring with me?
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What do we get to do with the penguins?
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What will I see, and how long is the program?
Experiences – Scouting Out Conservation
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Is there a maximum group size?
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How long is the program?
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Is there a water fountain?
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What is the minimum/maximum age allowed on a program?
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Do I have to be a Scout to sign up for this program?
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Is the hike difficult or is the terrain challenging?
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Will my Scout have access to a restroom while hiking?
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What happens if my Scout gets an injury while hiking?
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Does completing this program guarantee that my Scout receives their badge at the end?
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Are your staff merit badge counselors?
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Do we need to have our entire troop present to attend?
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What should my Scout bring?
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Are we required to attend both the sleepover and program?
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How do I get to the hiking area?
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Is parking guaranteed with program purchase?
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Is food and drink provided?
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How many adults will be present? Can I join?
Experiences – Sea Otter Encounter
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What if I didn't fill out my waiver for my animal interaction or encounter?
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Do participants have to wear a mask?
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My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
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What is the purpose of this program/overview of the interactive experience?
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Can I participate in a Sea Otter Encounter with special needs?
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Are guests welcome to watch? Do they have to buy a ticket?
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What is the cancellation and date change policy?
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Where do I go when I arrive?
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What are the age requirements?
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Do I need to pre-register? How do I make a reservation?
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What should I bring with me?
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How long is the program and what will I see?
Experiences – Sea Lion Encounter
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What if I didn't fill out my waiver for my animal interaction or encounter?
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Do participants have to wear a mask?
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My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
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What is the purpose of this program/overview of the interactive experience?
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Are you able to participate in a Sea Lion Encounter with special needs?
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Are guests welcome to watch? Do they have to buy a ticket?
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What happens if I am late or cannot make it?
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Where do I go when I arrive?
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What are the age requirements?
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Are reservations required? How do I make a reservation?
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What should I bring with me?
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How long is the program and what will I see?
Experiences – Sea Lion Presentation
Experiences – Seal Encounter
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What if I didn't fill out my waiver for my animal interaction or encounter?
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Do participants have to wear a mask?
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My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
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What happens if I am late or cannot make it?
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Are you able to participate in a Seal Encounter with special needs?
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What is the purpose of this program/overview of the interactive experience?
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How long is the program and what will I see?
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What should I bring with me?
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Are reservations required?
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How do I make a reservation?
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What are the age requirements?
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Where do I go when I arrive?
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Are guests welcome to watch? Do they have to buy a ticket?
Experiences – Shark and Ray Interaction
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My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
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What’s the duration of the program and what’s included in the experience?
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Is this a "swim-with" program?
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What should I bring with me?
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Can my guests watch my interaction?
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What is your policy on rescheduling, cancellations, and no-shows?
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Can I buy out a program time for a more private experience?
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Can I take my own photos or video?
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Do I have to pre-register, or can I sign up when I arrive?
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Am I able to participate in a Shark and Ray Interaction with impairments or disabilities?
Experiences – Sleep Under the Sea
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Does the Georgia Aquarium provide showers for Sleepover guests?
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Do you have a Program Handbook for my Sleep Under the Sea sleepover?
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Can I buy shirts that look like the ones staff wears?
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Where Do Guests Sleep?
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Can I Request a Sleeping Area?
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What Is the Minimum Age Allowed?
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When Is Payment Due?
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How Soon Should We Reserve Spots?
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What Meals Are Included?
Group Tickets – Education
Group Tickets – General Info
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Need to Know
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Before You Arrive
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Guest Code of Conduct
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During Your Visit
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Come Back Guarantee
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Can I visit the Gift Shop without a ticket to Georgia Aquarium?
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My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
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Do you have preferred hotels near the aquarium?
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Can I buy shirts that look like the ones staff wears?
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Lost & Found
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Do you help with booking hotels?
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What is considered a group?
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How do we make a reservation?
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We don’t know how many people are coming, is this a problem?
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When do we have to pay?
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Will we receive an invoice/receipt for our ticket purchase?
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How will we receive our tickets?
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Where is the Will Call window?
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Can we make changes to our ticket order or reservation upon arrival to the Aquarium?
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What is the wait time at the Will Call window?
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We already have our tickets. What do we need to do?
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What are the benefits of being a Georgia Aquarium Member?
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Why are no weapons allowed in Georgia Aquarium?
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Where can I park?
Group Tickets – General/Youth
Group Tickets – Sleepovers
Group Tickets – Sponsored Education Admission
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Where do buses park?
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Can we bring our own lunches?
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When can we visit?
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After I submit my application, when will I receive a response?
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How much are add on chaperones & vehicles?
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Who is eligible?
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How do I apply?
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Questions?
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Purchase Bus Parking
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Share This Information
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Plan for Lunch
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Finalize Your Reservation
Group Tickets – Sponsored Outreach
Events – Girl Scout Night
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Are there going to be badge programming opportunities?
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Will there be food available?
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Are there any additional costs that I should anticipate for the event?
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Where do I enter for the Girl Scout Night event?
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Is there a handbook for the sleepover portion of the Girl Scout Night event?
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I see the overnight portion is sold out. Is there a waitlist?
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Can friends and family members visit with their Girl Scout?
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Can I use my Georgia Aquarium membership or Resident Pass to attend the event?
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Can I arrive earlier than 6:00pm to explore the Aquarium?
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Does every Girl Scout receive the special Georgia Aquarium branded patch?
Events – Manta Race 5K
Events – Turtle Trot 5k
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What is the cancellation policy?
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What are the age groups?
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Who receives an award?
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Is this race a Peachtree Qualifier?
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Can spectators attend the post-race celebration?
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What is allowed at the post-race celebration?
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Is there a bag check?
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I’m taking MARTA to the race. What is the closest station?
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Is parking included with my ticket?
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Can children participate?
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Will there be day-of-race registration?
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What is included with my registration?
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Do I have to attend packet pickup?
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Can someone else pick up my packet for me?
Host an Event – Host a Private Event
Initiatives – Seafood Savvy
Careers & Volunteers – Internships
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I have another question. Who can I contact?
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How do I apply?
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Some departments list “application periods”. What does that mean?
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Why intern at Georgia Aquarium?
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If I was selected for an internship, what are the next steps?
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How can I get school credit for my internship?
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Can I volunteer at Georgia Aquarium during or after my internship?
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Can I get a paid job in another department at Georgia Aquarium while interning?
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Can I submit my resume early for the next application deadline?
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Will I get to interact with any animals?
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I am in graduate school or I just graduated college; may I apply for the internship program?
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I am in high school; may I apply for the internship program?
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I am an international student; may I apply for the internship program?
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Will late applications be accepted?
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Can I apply for more than one internship?
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How many hours will I work? What would the schedule be?
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What benefits will I receive as an Intern?
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Will this internship lead to a job?
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Is parking provided?
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Is housing or transportation provided?
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Will I be contacted about the progress of my application/resume?
Careers & Volunteers – Volunteer
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Contact Information
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Where can I keep my belongings while I am volunteering?
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Where do I report for the Information Session and Orientation?
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Where do I park at the Aquarium, and what is the cost to volunteers?
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How can I acquire more uniform shirts?
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Do my training hours count toward my service hours?
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Do I have to wear a uniform?
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How may I earn service hours?
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Is the administrative fee refundable?
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How long does background check take?
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How do I volunteer behind the scenes?
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What does the administrative fee cover?
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How do I become a volunteer?
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How may I monitor the progress of my application?
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What are the benefits of volunteering at Georgia Aquarium?
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How may I monitor the progress of my application?
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What are the benefits of volunteering at Georgia Aquarium?
Still Need Help? Contact Us.
For more information, email us at help@georgiaaquarium.org or call (404) 581-4000.