FREQUENTLY ASKED QUESTIONS

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FREQUENTLY ASKED QUESTIONS

General FAQ

Where is Georgia Aquarium?

Georgia Aquarium is located at 225 Baker Street, across the street from the north end of Centennial Olympic Park.

What are your operating hours?

Monday - Friday 10 a.m. to 8 p.m. and Saturday - Sunday 9 a.m. to 8 p.m. Please view our extended and holiday hours. The last entry is permitted one hour before closing.

Where can I park?

The official Georgia Aquarium parking deck has entrances located on Luckie Street and Ivan Allen Jr. Boulevard.

For your convenience, you can pay for parking in advance online. You will need to print and bring your pre-paid parking ticket with you in order to enter the parking deck. You will be asked to re-scan your ticket in order to exit the parking deck after your visit. There is no re-entry allowed on pre-paid parking.

Parking Prices:
Members: $10 at the gate and online
Purchase pre-paid parking here

Nonmembers: $12 at the gate
Click here to save $1 by purchasing a pre-paid parking pass

Georgia Aquarium parking passes are valid ONLY for the Georgia Aquarium parking deck, located at 357 Luckie Street, NW Atlanta, GA 30313. These passes are NOT valid for the World of Coca-Cola parking deck.

Can I buy tickets in advance?

Yes. Since we have timed ticketing, we recommend buying them in advance. This can be done on our website or by calling the Call Center at 404.581.4000.

Can I buy tickets online?

Yes. Please click here for more information about our tickets.

Is there a security check before you get into the Aquarium?

Yes. There are no guns, knives, matches, lighters, fishing poles, outside food, beverages or gum allowed inside the Aquarium.

Why are no weapons allowed in Georgia Aquarium?

Georgia Aquarium has established – and strictly enforces – a "No Weapons" policy. Weapons include (but are not limited to) firearms and knives. This policy was created to ensure a safe and comfortable experience for all guests, and to eliminate a potential risk to guests, staff and/or animals. This policy was created based on the findings of a comprehensive threat assessment conducted by Georgia Aquarium and the Georgia Department of Homeland Security. With more than two million guests visiting our facility each year, and thousands of aquatic animals living in 10 million gallons of water behind acrylic, we cannot put ourselves at risk of either an intentional or accidental discharge of a weapon within our facility. Signage has been placed on our property stating that firearms are not permitted. Enforcing this policy and ensuring the safety of aquarium guests and team members is Georgia Aquarium's 24-hour security staff, which is supplemented by two off-duty Atlanta Police Officers.

Does my entire group have to go through security?

Yes. Everyone visiting the Aquarium MUST go through security located outside the Aquarium. Security is your very first stop upon arrival at Georgia Aquarium. Keep in mind that NO guns, knives or lighters are allowed inside Georgia Aquarium. Outside food, beverage and gum are also not allowed in the Aquarium. Security will confiscate these items.

What can I bring into the Aquarium?

There is no outside food, beverage or gum permitted inside the Aquarium. Also, guns, knives, lighters and matches are not permitted inside. Pets are not allowed. Only guide dogs for the blind, service dogs for people with disabilities and working dogs in training are permitted inside the Aquarium.

What MARTA route comes to the Aquarium?

The closest MARTA train stations are CNN/Georgia World Congress Center and Peachtree Center.

Do you offer refunds?

There are no refunds for purchased tickets. Date changes can be made 24 hours PRIOR to the date of the reservation for a minimal processing fee per ticket. Date changes are not allowed after the date of the ticket.

What does my general admission ticket include?

Georgia Aquarium general admission tickets include admission to all of our galleries and AT&T Dolphin Celebration presentation, as well as any special exhibits when available.

How long does it take to see the entire Aquarium?

It is estimated that it takes between 2-4 hours depending on your group.

Do you have lockers or coat check?

At the Information Desk, you may check personal belongings for $2 per item. We do not have lockers for rent at this time. 

May I bring a stroller into the Aquarium?

Yes. We recommend smaller strollers to navigate crowded areas more easily. However, strollers are not permitted in the 4D Theater or the Dolphin theater. Complimentary stroller parking is available at our Information Desk/Coat Check, and additional stroller corrals are available outside the galleries.

Can I rent a stroller?

We do not have strollers to rent at this time.

Can I rent a wheelchair?

There are complimentary wheelchairs available on a first-come first-serve basis. We cannot accept wheelchair reservations at this time. Please note that we have handicapped parking available. Please notify one of our parking attendants for golf cart assistance to the wheelchair drop-off and pick-up area to the left of the ticketing windows. Wheelchairs are available at the Information Desk inside the Aquarium. Wheelchairs are also available at the drop-off point on weekends and holidays.

What do I do if I can’t find my receipt or didn’t get a receipt?

If you ordered online, you can sign into your account at any time using your email and password to view your information. Click on ‘My Account’ once you have signed in. Next, select any order number to see the details of that order and print it out if necessary to use as a receipt. If you do not see your order or reservation, please check ‘My Cart’ as your items may still be in there.

I need to make an adjustment to my tickets/Annual Passes/reservation time.

We are currently working to update the functionality of our website to allow for this feature. In the meantime, please contact our Call Center at 404.581.4444 between the hours of 9 a.m. to 5 p.m. to make adjustments to your order. If you are having a difficult time reaching our Call Center due to our high call volume, email Visitor Services with the specifics of your order, including confirmation number, your name, and the changes you would like to make. We will make the adjustment as soon as possible and will contact you once the order has been changed.

I need to cancel my reservation and/or make another one.

If you are an Annual Pass holder and bought your Annual Pass online, please log in and make another reservation. We ask that you email us at Visitor Services with the details of your canceled reservation. If you bought your Annual Pass over the phone or at Georgia Aquarium, you will need to phone the Call Center at 404.581.4444 to make a reservation. Please note that reservations are not required for Annual Pass Members.

Is there a family discount (family pass), military discount, student discount and/or any daily ticket discount?

Georgia Aquarium salutes the men and women of the Armed Forces by offering substantial discounts on admission tickets by purchasing them in advance through participating military base ticket offices. To receive this discount, you must purchase your tickets at the ITT/MWR office at your local base.

Additionally, our Military Mondays program offers free admission to active military members each Monday. We offer 10% OFF* General Admission every day for active and former military members and their families.

For information on other available discounts, click here.

What constitutes a group, and what is the cost of group admission tickets?

A group consists of 15 people or more visiting the Aquarium on the same day at the same time. 

If you have an organized group of 15 or more and are visiting at the same time on the same day, you are eligible for our group rate. All group reservations must be made in advance and require pre-payment. Click here to view our group rates. To make a group reservation, please contact the Call Center at 404.581.4444 or our group sales office at 404.581.4121. 

How do I get my daily tickets? Can I pick my tickets up early?

If you bought your tickets online, you will receive your tickets via email to print and bring with you, or you can pull up the tickets on your smartphone. If you purchased your tickets by calling and have a confirmation number either by email or phone, you can bring that to the ticket window at any time ticket booths are open to get your tickets issued.

Can I reset my password for my online account?

You may change your password at any time once you've signed into your account. If you forget your password, go to the bottom of the account sign-in page, and you can have your password emailed to you.

Can I change the email address on my account?

At this time, if you need to change your email address for confirmation, you must call or email Visitor Services to have it changed.

Why does Georgia Aquarium charge a processing fee?

Georgia Aquarium is a not-for-profit educational institution that is supported by admission fees and contributions. The Aquarium charges a nominal processing fee to help offset the expenses of maintaining our website and call center.

Do you have a video or DVD of the Aquarium?

Atlanta’s WXIA has produced two documentaries, “Window to WOW” and “Two+Two=WOW,” in partnership with Georgia Aquarium. They are available for purchase in the Georgia Aquarium gift shops.

What is the schedule for public feedings?

There is no published schedule at this time. During your visit at the Aquarium, feeding times for that day are posted near exhibits where animals are fed on display.

Is there a place to eat within the Aquarium?

Yes. While our regular food court, Café Aquaria, is currently undergoing renovations, we offer a variety of food options on our second floor rotunda as well as our Seaside Delights counter. For more details, please see our Dining page.

What type of accessibility does Georgia Aquarium provide?

Georgia Aquarium is committed to providing engaging and interactive experiences for everyone, no matter their ability, so they will have a full aquarium experience. Click here for more information on the Aquarium's accessibility.

May I have a guided tour?

We offer Behind The Seas Tours. These tours can be booked in advance over the phone at 404.581.4000, during the online check-out process, or at the Aquarium. 

How do I sign up for a Behind The Seas Tour?

Behind The Seas Tours can be booked in advance over the phone at 404.581.4000, during the online check-out process, or at the Aquarium.

Who is “Deepo”?

“Deepo” is a garibaldi damselfish that serves as the Georgia Aquarium mascot.

May I take pictures?

Yes. Some animals at the Aquarium, however, are very sensitive to the lighting conditions in their environment. Some exhibits will be marked with a no flash photography sign. We ask that you refrain from using a flash when photographing those animals. You are welcome to take photographs and video for your personal use with the exception of the AT&T Splash 101 presentation. Please contact Public Relations for written permission to take commercial photography.

Where may I smoke?

For the safety of our guests as well as the animals, Georgia Aquarium is a tobacco-free facility. There is no smoking allowed anywhere inside or outside our facility, which includes, but is not limited to, in or near the entrance plaza and ticket booth area, and in or near the parking deck.

Can I subscribe to the newsletter?

You can sign up for an e-newsletter by clicking here. You may choose to have the e-newsletter sent to the email address you provide. Creating an account does not mean you must purchase tickets. It does, however, make purchasing tickets in the future easier by recalling your information from our secure server.

Are there any upcoming events?

Please click here to view information on upcoming events.

Can I have a special event here?

Yes. There are several ideal environments for groups of 50 to 5,000+ guests. If you are interested in learning more about our private event space options, please visit the Plan Your Event section of our website.

Can I have a birthday party here?

Yes. You can learn more about birthday parties and kids' parties and how to host your next party at the Georgia Aquarium here

Do you have an overnight program available?

Yes. Georgia Aquarium offers overnight programs for adults, families and organized youth groups. Please click here for more information.

Can I bring a school group here?

Yes. We offer several exciting educational experiences that are aligned with the Georgia Performance Standards and offer a unique look at Georgia Aquarium. Teachers interested in bringing their students to the Georgia Aquarium should visit our Education page by clicking here.

Is there a store to purchase gifts?

Yes. There are two gift shops within the Aquarium. You can also buy Georgia Aquarium merchandise and souvenirs through our online store.

Do you have first aid?

Yes. Piedmont Hospital provides staffing for a full first-aid station, located in the restroom hallway between Ocean Voyager and Tropical Diver.

Is there a private location where I can change/nurse my baby?

If you would like a private location within the Aquarium, you can change/nurse your baby in either the first-aid station or in the restrooms. There is a full baby changing area located in the ladies restroom in Café Aquaria. We have a private nursing/pumping room available for mothers on our second-floor rotunda in front of Oceans Ballroom (above Cafe Aquaria).

I’ve lost my child/family member. How do I find them?

Go to the Information Desk at the front of the Aquarium. All lost children, family members and friends are brought to the Information Desk. A staff member will contact Security to assist with the search.

I've lost an item. Does the Aquarium have a Lost and Found?

If you lose an item during your visit, please inquire at the Information Desk before you leave. If you discover you've left something behind, call 404.581.4204 between the hours of 10 a.m. - 5 p.m. to see if it has been turned in. After hours, please call 404.581.4242.

How many galleries are in the Aquarium?

There are six exhibit galleries within the Aquarium, as well as The 4D Funbelievable Theater, AT&T Dolphin Tales Theater and SunTrust Pier 225 (home to our California sea lions), with an opportunity for temporary exhibits to be viewed at the Aquarium.

How many employees does the Aquarium have? How many volunteers?

At Georgia Aquarium alone, there are nearly 300 full-time employees and almost 300 part-time employees. When team members at Marineland Dolphin Adventure and the Georgia Aquarium Conservation Field Station in Marineland, Florida are included in the totals, there are well over 300 full-time employees and about 300 part-time employees. Our workforce is supplemented by a dedicated volunteer corps more than 2,000 strong.

Where can I go to see if there are any jobs available?

All employment opportunities at Georgia Aquarium are listed on our website. Click here to check for available employment openings, and click here to learn more about our volunteer opportunities.

How can I become a volunteer?

For more information on becoming a volunteer, visit the Volunteer section of our website.

Are you a member of AZA (Association of Zoos and Aquariums)?

Yes, Georgia Aquarium is an accredited member of AZA.

What do you feed the fish? How often are they fed?

The animals at Georgia Aquarium are fed a diet similar to what they would eat in their natural environment. While the animals are fed regularly according to their eating habits, there is no set feeding schedule.

How do you acquire your species?

Some of the animals are purchased, some are caught, some are acquired through trades with other aquariums and some are born right here at Georgia Aquarium.

How big is the Aquarium?

Aquarium size can be measured two ways. If you measure the facility by square footage, Georgia Aquarium is more than 600,000 square feet. If you measure by the amount of water in all of the exhibits, Georgia Aquarium contains approximately 10 million gallons of fresh and salt water. 

For information about the animals found at Georgia Aquarium, please visit our Animal Guide.

Who designed the exhibits?

Peckham Guyton Albers & Viets Inc. (PGAV) of St. Louis, MO. PGAV is a design firm specializing in architecture, exhibit design, interior design, landscape architecture, industrial design and graphics.

How long did it take to build the Aquarium?

It took 44 months to design and build the Aquarium, plus another 34 months to design and build the dolphin expansion.

How can I make a contribution/donation to the Aquarium?

You can help Georgia Aquarium achieve one of our major goals to be a leading facility for aquatic animal conservation and research. Donations from friends like you give us the ability to lead the way in rehabilitation, relocation, rescue and research, and help sponsor efforts such as our Veterans Immersion Program and Sponsored Education Admissions program. The majority of your gift is tax-deductible.

If you would like to learn more information or make a donation, please visit our Support Us page.